LINE Privacy Policy
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This Privacy Policy explains what kind of Personal Data we will collect, and how we will use and share such Personal Data, and how you can ...
LINEPrivacyPolicy
1.Introduction
2.ApplicablescopeofthisPolicy
3.PersonalDatatobecollected
4.PurposeofuseofPersonalData
5.ProvisionofPersonalData
6.SafetycontrolofPersonalData
7.YourchoicesregardingPersonalData
8.Useofthird-partymodulesandCookies
9.Otherimportantinformation
10.Reference
1.Introduction
2.ApplicablescopeofthisPolicy
2.a.Targetservicesandserviceprovider
2.b.Applicablecountriesandregions
3.PersonalDatatobecollected
3.a.PersonalDatatobeprovidedbyyou
3.b.PersonalDatatobecollectedinconnectionwithyouruseofourServices
3.c.PersonalDatacollectedfromthirdparties
3.d.PersonalDatauploadedbyotherusers
3.e.PersonalDatathatisdirectlycollectedfromthird-partyservices
3.f.CollectionofPersonalDatafrompublicinformation
4.PurposeofuseofPersonalData
4.a.Provisionandmaintenanceofservices
4.b.Developmentandimprovementofservicesandcontents
4.c.Securityandpreventionofunauthorizeduse
4.d.Provisionofcontentsoptimizedforyou
5.ProvisionofPersonalData
5.a.Publicdisclosurebyusersthemselves
5.b.Subcontracting
5.c.SharingofPersonalDataamonggroupcompanies
5.d.Successionofbusiness
5.e.Provisionofservicesandaddistributionthroughcollaborationwithothercompanies
5.f.Complianceandcooperationwithpublicagencies
6.SafetycontrolofPersonalData
6.a.Securitymeasures
6.b.StoragelocationofPersonalData
6.c.StorageperiodofPersonalData
7.YourchoicesregardingPersonalData
8.Useofthird-partymodulesandCookies
8.a.Third-partymodules
8.b.Cookieandotheranalyticaltools
8.c.InformationrelatedtouseofGoogleAnalytics
8.d.InformationrelatedtouseofTrueDepthAPIprovidedbyApple
9.Otherimportantinformation
9.a.Privacyofchildren
9.b.Inquiries
9.c.ChangestothisPolicy
10.Reference
10.a.NotesonSpecificServices
10.b.Relatedlinks
LINEPrivacyPolicy
1.Introduction
We,LINECorporation(“LINE,”“we,”“us,”or“our”),willcollectinformationrelatedtoindividuals(“PersonalData”)inprovidingourLINEcommunicationapp(“LINEApp”)andallproducts,apps,servicesandwebsitesrelatedtotheLINEApp(collectively,the“Services”).WeconsidertheprotectionofPersonalDatatobeoneofthemostimportantmanagementissuesasaresponsibilityofanInternetcontentservicecompany.Wewillactincompliancewiththelawsandregulationsapplicableincountriesandregionswhereweareconductingbusiness(suchlawsandregulationsarehereinaftercollectivelyreferredtoasthe“ApplicableLaws”),andwillmakeeffortstoproperlyprotectPersonalDatabasedonthisPrivacyPolicy(this“Policy”).This“Policy”explainswhatkindofPersonalDatawewillcollect,andhowwewilluseandsharesuchPersonalData,andhowyoucanmanageyourownPersonalData.
Weencourageyoutoalsoreview“LINEPrivacyCenter”whichexplainstheoverviewofthisPolicyinaneasyto-understandmanner.
2.ApplicablescopeofthisPolicy
ThisPolicyappliestoallPersonalDatathatiscollectedinrelationtoourServicesregardlessofthecountryorregionwhereourServicesarebeingused.
2.a.Targetservicesandserviceprovider
ThisPolicyappliestoallPersonalDatathatiscollectedinrelationtoourServices.
WemayapplyindividualprivacypoliciesoradditionalprovisionstotermsofuseorthisPolicy(collectively,“IndividualPolicies”)tospecificservices.TheIndividualPoliciesexplainwhatkindofPersonalDatawewillcollect,andhowwewilluseandsharesuchPersonalData,forsuchspecificservices,andtheotherpoliciesthatareapplicabletosuchspecificservices.IfthereisanyinconsistencybetweenthesubjectmatteroftheIndividualPoliciesandthisPolicy,theIndividualPoliciesshallprevail.
InconnectionwiththeapplicationofthisPolicy,LINEisthecontrolleroftheprocessingofPersonalData.
2.b.Applicablecountriesandregions
WewillprocessPersonalDataonlytotheextentpermittedundertheApplicableLawsaccordingtothisPolicyandonlywithinthescopedescribedinthisPolicy.
WhilewemayprovidevarioustranslationsofthisPolicyasareference,totheextentpermittedunderApplicableLaws,theJapaneseversionappliestousersusingourServicesinJapan,theKoreanversionappliestousersusingourServicesinKorea,andtheEnglishversionappliestousersusingourServicesinothercountriesorregions.
3.PersonalDatatobecollected
WewillcollectthefollowingPersonalData:
●Informationthatyouprovidetoussuchasyourphonenumberthatyouregisteratthetimeofcreatinganaccount,andprofileinformationthatyousetatthetimeofusingourServices●InformationrelatedtoyourstatusofuseofourServicessuchasthetext,image,videoandothercontentsthatyoupost,andyouraccesslog●IncaseswhereyoucreateaLINEaccountusinganexternalSNSaccount,informationcollectedfromathirdpartysuchastheidentifieroftheexternalSNSaccountthatwewillcollectfromthatthirdparty●Informationrelatedtoyouwhichispostedbyotheruserssuchasanimageofyourfacephotopostedbyyourfriend●InformationcollectedexternallysuchasinformationtobecollectedviaaLINEAppplug-ininstalledinathird-partyapp,suchas“Like”●PublicinformationcontainingPersonalDatasuchasonlinenewspublishedontheinternet
WewillcollectthefollowingtypesofPersonalDatainprovidingourServices.IfyoudonotprovidecertaintypesofinformationsuchasyourphonenumberwhichneedstoberegisteredforusingourServices,youmaynotbeabletouseallorapartofourServices.
3.a.PersonalDatatobeprovidedbyyou
3.a.i.Informationtoberegisteredatthetimeofcreatinganaccount
BeforeyoustartusingourServices,wemayaskyoutoprovideyourcontactinformationforcreatingaLINEaccount(“Account”).
Forexample:●InordertocreateanAccount,youneedtoregisteryourphonenumber.
Pleasenotethatweassignaninternalidentificationcode(“InternalIdentifier”)toeachAccountcreatedbyourusers.
3.a.ii.InformationtoberegisteredforaccessingyourAccountfrommultipledevicesortransferringyourAccountfromonedevicetoanother
IfyouwishtoaccessyourAccountfrommultipledevices,orwishtotransferyourAccountfromonedevicetoanother,youmayneedtoregisteryourphonenumberoremailaddressinadditiontotheinformationthatyouregisteredatthetimethatyoucreatedyourAccount.
3.a.iii.Informationrequiredforcommunicationandtransaction
Whenyouwishtouseaspecificservicetopurchaseaproduct,makeaninquiryorparticipateinapromotionaleventorsurvey,wemayaskyoutoprovideinformationrequiredforcommunicatingwithyouandconductingtransactionswithyoudependingonthenatureofthetransaction,andcollectandstoresuchinformation.
Forexample:●Inorderforustoansweranyrequestsorquestionsthatyousendtoourcustomersupport,wemayaskyoutoprovideinformationrequiredforidentifyingandinvestigatingtheeventorresolvingtheproblem,suchasyourcontactinformationincludingyourphonenumberoremailaddress,anddetailsofthetroublethatyouhaveencountered.●Ifyouchoosetoparticipateinsurveysorpromotionalevents,wemayaskyoutoprovideinformationsuchasyourname,address,phonenumber,emailaddress,gender,anddateofbirthinordertoverifyyouridentity,enableyoutoparticipateinadrawing,andtodeliveranyprizesyoumaywin.●Ifyoupurchaseaproductoraservice,youwillberequiredtoprovideinformationformakingthepaymentofsuchproductorservice.Sincecreditcardsettlementsareprocessedbyappropriatethird-partypaymentagencies,wewillnotretainyourcreditcardnumberorsecuritycode.
3.a.iiii.Profileandinformationrelatedtoyourfriendrelationship
WhenyouuseourServices,wewillcollecttheprofilethatyouset,andinformationrelatedtoyourfriendrelationship.
ProfileinformationProfileinformationincludesinformationsuchastheiconimage,displayname,statusmessage,searchID(“LINEID”)andbirthdaythatyousetordiscloseinordertoconnecttootherusers.Profileinformation(excludinginformationthatyousetas“private”)willbedisclosedandmadeavailabletootherusersandthirdpartiessuchascompaniesoperatinganofficialaccount.ALINEIDisanidentificationnamesetinyourAccounttomakeiteasierforyourfriendstofindyouinourServices,andyourfriendscanfindyouthroughyourLINEID.YoumayalsochoosenottoallowotheruserstocontactyouusingyourLINEID.
AddressbookWeofferan“AutoAddFriends”featurewhichautomaticallyaddsotherusersasyourfriendsinourServiceswhenyouuploadinformationofyourfriendinyouraddressbookonyourdevice.Wewillaccessonlythephonenumbersregisteredinyourmobiledevice’saddressbookonlywhenyouhaveenabledthisfeature.Wewillusethephonenumbersinyouraddressbookonlyforautomaticallyaddingyourfriends,recommendingpossiblefriends,andpreventingunauthorizeduse.
3.b.PersonalDatatobecollectedinconnectionwithyouruseofourServices
3.b.i.StatusofuseofourServices
WeautomaticallycollectinformationrelatedtowhenandhowyouusedourServices.Thecollectedinformationincludesthestatusofuseofvariousfeaturessuchasthedateandtimethatyouactivatedourindividualapps,lengthoftimethatyouusedourindividualservices,resultsofsearchesconductedintheapps,additionalservicesthatwerepurchased,andcontentsandadsthatwereviewedortapped.
PostsandreactionstopostsIndistributingyourpoststootherusers,thecontentsthatyoupostedaresentviaourserver.Forexample,standardcontentssuchasemoji,stickersandlocationinformationandnon-standardcontentssuchastext,image,videoandaudiothatyoupostareallsentviaourserver.Inaddition,externalinformationsuchastherecipientofthecontents,dataformat,dateandtimeoftheposting,andotherinformationonhowyouareinteractingwithyourcounterpartyisalsorecordedintheserver.URLinformationthatyoutappedorclickedinourServicesisalsorecordedintheserver.Furthermore,indistributingreactionsorrepliestothepostsofotherusers,wecollectanduseinformationrelatedtohowyoureactedtothepostsofotherusers.Thisinformationincludestheactionthatyoutookagainstthedistributionbyotherusers,andthetimeanddateofsuchaction,suchaswhetheryouviewedthetext,imageorvideoofmessagesthatyoureceived,andwhetheryouclicked“Like”forthepostsofusersonyourLINEVOOM.Inprinciple,wewillnotuseprivateposts,assuchmessagesexchangedbetweenusers,foranypurposeotherthandistributingsuchposts.However,incertaincountriesorregions(*1)forspecificservices,wemayuseapartofsuchinformationuponobtainingyouradditionalconsentfortheprovisionandmaintenanceofservices,developmentandimprovementofservices,preventionofunauthorizeduse,andprovisionofoptimizedcontentsincludingads.Fordetails,pleasereferto“RegardingUsageofYourInformation”andthetermsoftheindividualservices.
3.b.ii.Locationinformation
Wemaycollectthelocationinformationofyourdevicewhenyoushareyourlocationinformationwithyourfriends,orinorderforustoprovideoptimizedsearchresultstoyou.Whenyoudonotacceptsendingyourlocationinformationbyyourmobiledevicesettings,locationinformationwillnotbesenttous.
Furthermore,incertaincountriesorregions(*2),whenweprovidecustomizedcontentsoradstoyou,suchasweatherforecastsandlocalnewsneartheareaswhereyouarelocated,wemayseparatelyaskyoutogenerallyprovideyourlocationinformation.Intheforegoingcase,youmayatanytimechoosenottoprovideyourlocationinformationbyyourLINEAppsettings.
Evenwhenyoudonotacceptsendingyourlocationinformation,wemayestimateyourapproximatelocationfromnetworkinformationsuchasyourIPaddress.
3.b.iii.Apps,browsers,devicesandnetworkinformation
Wewillcollectinformationrelatedtothedevice,browserandtheappthatyouareusing(adidentifierforidentifyingthedevice/browser,CookieIDanddevicetype,OS,language/timezonesetting,browsertype,appversion,etc.),andnetworkinformation(telecommunicationscarrier’sname,IPaddress,etc.).WemayalsoassociatethecollectedadidentifierwiththeInternalIdentifier.
3.c.PersonalDatacollectedfromthirdparties
WemaycollectPersonalDatafromthirdpartiesincludingourgroupcompanies(referringtooursubsidiariesoraffiliates,whereinthedefinitionthereofincludesdomesticandoverseassubsidiariesandaffiliatesaccordingtothe“RegulationonTerminology,Forms,andPreparationMethodsofFinancialStatements”ofJapan;hereinafterthesame).Forexample,wewillcollectPersonalDatafromthirdpartiesinthefollowingcases.
3.c.i.PersonalDatacollectedfromgroupcompanies
WemaycollectyourPersonalDatafromourgroupcompaniesaccordingtotheirtermsorpolicies.Fortheprivacypolicythatisapplicabletotheindividualservicesprovidedbyourgroupcompanies,pleaseconfirmthesameintheindividualservices.
3.c.ii.PersonalDatacollectedfrombusinesspartners
WemaycollectyourPersonalDatafromourbusinesspartners.TherearecaseswherewecollectPersonalDatafromabusinesspartneroperatingitsownservice,andfromabusinesspartneroperatingaservicethatislinkedtoourServicessuchasanofficialaccountorLINEApplogin.Forexample,whenyoucreateyourAccountusinganexternalSNSaccount,wewillcollecttheidentifierofthatexternalSNSaccount.Inaddition,wemayobtaininformationsuchasyouridentifier(InternalIdentifier,adidentifieretc.),one-wayencrypted(hashed)emailaddressandtelephonenumber,IPaddress,partofyourdeviceinformation(OS,etc.),yourattributeinformationandyouractionhistory,includingyourpurchaseandbrowsinghistory,fromourbusinesspartners,inordertousethesameforbothsendingofficialaccountmessagesfromourbusinesspartnersanddistributingads,aswellasmeasuringadeffectiveness,creatingandprovidingstatisticalinformationandforotherpurposes.
3.d.PersonalDatauploadedbyotherusers
Theremaybecaseswhereacertainuser,inusingourServices,uploadsinformationcontainingPersonalDatasuchasaphotothatincludesathirdpartyotherthanthatuser,andwecollectsuchinformation.
3.e.PersonalDatathatisdirectlycollectedfromthird-partyservices
Wemaycollectloginrecordsfromplug-insofthird-partywebsitesandappsequippedwithaplug-infeaturesuchas“SendbyLINE”or“Like”,andURLinformationofwebsitesequippedwithaplug-infeaturethatyouvisitedwhilebeingloggedontotheLINEapponyourbrowserbyassociatingsuchloginrecordsandURLinformationwithyourLINEAccount.SuchcollecteddatawillbeusedforunderstandinghowyouareusingourServices,aswellasforthemaintenanceandimprovement,security,andpreventionofunauthorizedorfraudulentuseorabuse,ofsuchServices.WhenyouareloggedoutoftheLINEApp,theforegoinginformationwillbeusedonlyforthepurposeofsecurityandpreventionofunauthorizedorfraudulentuseorabuseinaformwhereindividualscannotbespecified.
Furthermore,incertaincountriesorregions,whenourbusinesspartnerusesourServices,wemaycollectthefollowingPersonalData.
●Informationsuchastheaccesshistory(includingdateandtimeofaccess,URL,etc.)ofthewebsitethatyouaccessedfromyourbrowser.Forexample,ifourbusinesspartnerhasintroducedourtrackingservicetodisplayadsonourServicesonlytouserswhovisitedaspecificpageofawebsiteoperatedbythatbusinesspartner,wewillcollecttheaccesshistoryofthatbusinesspartner’swebsite,andusesuchinformationfortheoptimaladdistributiononourServices.Inordertoperformtheforegoingoptimaladdistribution,wemayusecookiesandassociateyouraccesshistorywiththeadidentifierorInternalIdentifier.Youcandeletecookiesatanytimefromyourbrowser.(*3)●Historyofserviceuseonwebappinwhichourbusinesspartneristheserviceprovider.Forexample,ifourbusinesspartnerhasintroducedouraccessanalyzingservicetoconfirmthestatusofuseofitswebappserviceorimproveitsservices,wewillcollectyourhistoryofuseofthatbusinesspartner’sservices,andprovideyourstatusofuseintheformofstatisticstothebusinesspartner.
WhenwedirectlycollectPersonalDatafromservicesoperatedbyathirdpartysuchaswhenourbusinesspartnerusesourServicesasdescribedabove,werequestourbusinesspartnertotakelawfulandpropermeasures.
3.f.CollectionofPersonalDatafrompublicinformation
Wewillcollectpublicinformation,suchasonlinenewspublishedontheinternet,foruseinsearchservices,etc.IfthecollectedpublicinformationcontainsPersonalData,wemayusesuchinformationforregistrationinthesearchengineindexordisplayofsearchresults.
4.PurposeofuseofPersonalData
WewillusePersonalDataforthefollowingpurposes:●Provisionandmaintenanceofservices;●Developmentandimprovementofservicesandcontents;●Preventionofunauthorizedusesuchasunauthorizedaccess;and/or●Provisionofcontentsoptimizedforyou.
WeusePersonalDatatoprovideourServicestousers,forutilizationinresearchanddevelopmenttoprovidesaferandbetterservices,andtoprovideservicesthatarestronglylinkedtousers,includingads.WewillnotprocessthePersonalDataweobtainbeyondthescopeofthepurposesofuse,excepttotheextentthatconsenthasbeenobtainedfromyouoraspermittedbytheApplicableLaws.Inaddition,wewilltakeappropriatemeasurestoensurethatPersonalDataisnotusedforanyotherpurpose.ThespecificusesofPersonalDataareasfollows.
4.a.Provisionandmaintenanceofservices
Wewilluseinformationrequiredforprovidingservicesthatyourequested,answeringyourinquiries,andhostingpromotionalevents.Forexample,inthefollowingcases,wewillusePersonalDatafortheprovisionandmaintenanceofservices.
●Toverifyyouridentity,throughcomparisonwithyourregisteredinformation,whenyoulogontotheLINEApporsucceedyourAccountinchangingyourdevice;●Topostmessagesorconveythestatusof“read”ofpostedmessages;●Toconfirmthehistoryofmessagesviewedwithacertaindeviceonadifferentdevice;●Tosetordiscloseprofilesforbuildingandmanagingconnectionsbetweenusers,andtosearchforotherusersusingtheregisteredinformation,orenablesuchsearch;●Toprocessinvoiceswhenauserpurchasesaproductorusesapaidservice;●ToexamineyourstatusofuseofourServicesinordertoreplytoyourinquirytoourcustomersupport;●Todeliveranyprizesyoumayhavewoninapromotionaleventtoyourdesignatedaddress;and/or●TonotifyyouofimportantchangestoourServicessuchastherevisionofterms,planneddiscontinuationofservices,orchangeoffeatures.
4.b.Developmentandimprovementofservicesandcontents
WewillusePersonalDataforthedevelopmentandimprovementofourServicesforprovidingbetterservices,productsandcontentstouserstowardthefuture.Forexample,inthefollowingcases,wewillusePersonalDataforthedevelopmentandimprovementofservicesandcontents:
●ToimproveourServicesbycreatingstatisticsandmodelsrelatedtotheuseofourServices;●Todevelopnewservicesandcontentsbyunderstandingthetrendfromthepurchasehistoryofstickers;●Toimprovethescreendesignbyunderstandingthefrequencythateachtabintheappisbeingused;or●Toconductsurveysrelatedtoourservicesthatwearecurrentlyproviding,ormayprovideinthefuture.
4.c.Securityandpreventionofunauthorizeduse
WewillusePersonalDataandpromotesecuritymeasuresandmeasuresagainstunauthorizedusetomaintainanenvironmentwhereourServicescanbeusedatalltimes,anduserscanuseourServiceswithasenseofsecurityonadailybasis.Forexample,inthefollowingcases,wewillusePersonalDataforthesecurityandpreventionofunauthorizeduse:
●Toconfirmwhetherthereisanybreachoftermsofuse,anyillegalact,unauthorizedaccessoranyotherunauthorizeduse;●Tomonitorandconfirmthedetailsofreportsandillegalpostings,etc.,andtodeveloptoolsforpreventingunauthorizedusebywayssuchasanalyzingthedetailsofsuchreportsandillegalpostings,etc.;or●Toverifyfactsorcontactyouintheeventofanyunauthorizeduseorthepossibilityofanyunauthorizeduse.
4.d.Provisionofcontentsoptimizedforyou
WewillutilizePersonalDataforprovidingrecommendedcontents,includingads,toeachuser.Forexample,inthefollowingcases,wewillusePersonalDataforprovidingoptimizedcontentstousers:
●Todisplayrecommendationsofotherstickerswithastrongrelevancewiththepurchasedsticker;●Whenthereisanotheruserwhohasaddedasafriendanofficialaccountthatisthesameastheofficialaccountthatyouhaveaddedasafriend,tointroduceanotherofficialaccountthatsuchuserhasaddedasafriend;●Tomeasuretheeffectivenessofthedistributedad;or●Tosendanddistributeofficialaccountmessagesandsurveys,etc.toyoubywayssuchasassociatingorcombininginformationobtainedfromourbusinesspartners,suchasyouridentifier(InternalIdentifier,adidentifier,etc.),hashedtelephonenumberandemailaddress,withyourPersonalDatathatwepossess.
Furthermore,incertaincountriesorregions(*3),wewillusePersonalDatafordistributingrecommendedcontents,suchasoptimizedads,tousers.Suchuseincludesthefollowingexamples:
●Todistributeinformationofstrongrelevancetoyourcurrentlocationregardingfacilities,attractions,coupons,etc.tobeprovidedthroughanofficialaccount;●Tointroduceinformationofeventsbeingconductedandvaluablecouponsthatcanbeused,nearyourcurrentlocationorplaceswhereyouoftenvisit;●Todisplayadsrelatedtoourbusinesspartner’swebsitethatyouaccessed;●Toestimateattributessuchasthegender,agegroup,andinterestsofusersfromtheofficialaccountsthathavebeenaddedasafriend,purchasedstickers,Servicesthatareoftenused,contentsthatwererecentlypostedonLINEVOOM,andhistoryofserviceusesuchassearchwordsthatwererecentlyused,anddistributeouradsorthird-partyadsthatmayofinteresttousershavingsimilarattributes;●Todistributeouradsorthird-partyadswithPersonalDatasuchasthebirthday,phonenumberandemailaddressregisteredbyusers(includingcasesofdistributingadsofourServicesonservicesoperatedbythirdparties)asthekey;●Todistributeadstoyoubywayssuchasassociatingorcombininginformationobtainedfromourbusinesspartners,suchasyouridentifier(InternalIdentifier,adidentifier,etc.),hashedtelephonenumberandemailaddress,partofyourdeviceinformation(OS,etc.)andIPaddress,withyourPersonalDatathatwepossess;●Tomeasuretheeffectivenessofdistributedadsbywayssuchasusingyouridentifier(InternalIdentifier,adidentifier,etc.),partofyourdeviceinformation(OS,etc.)andIPaddress,etc.obtainedfromourbusinesspartners;or●Toprovideourbusinesspartnerswithstatisticalinformationpreparedbywayssuchasassociatingorcombininginformationobtainedfromourbusinesspartners,suchasyouridentifier(InternalIdentifier,adidentifier,etc.),hashedtelephonenumberandemailaddress,attributeinformation,andyouractionhistory,includingyourpurchaseandbrowsinghistory,withyourPersonalDatathatwepossess,suchasyouridentifier(InternalIdentifier,adidentifier,etc.),hashedtelephonenumberandemailaddresses,attributeinformationandyourstatusofuseofourServices,includingyourhistoryofaccessingads.
Weareofferingadetailedexplanationtousersresidingincountriesorregionswherethisfeatureisavailable.Fordetails,pleasereferto“Optimizationofservicesbyattributes”(pageisprovidedonlyinthelanguageofthecountrythatisofferingthefeature).
Inprinciple,weobtainyourconsentwhenweprocessyourPersonalData.If,however,permittedunderApplicableLaws,wemayprocessyourPersonalDatawithanyofthefollowinglegalbasis:
(1)processingisnecessaryfortheperformanceofacontracttowhichyouarepartyorinordertotakestepsatyourrequestpriortoenteringintoacontract;(2)processingisnecessaryforcompliancewithalegalobligationtowhichwearesubject(e.g.,whenfollowingtheinformationdisclosureordersbaseduponlawsandregulationsannouncedbygovernmentagencies);(3)processingisnecessaryinordertoprotectvitalinterestsofyoursorofanotherindividual;(4)processingisnecessarytoinvestigate,preventandtakemeasuresagainstillegalorsuspectedillegalacts;(5)processingisnecessaryforthelegitimateinterestspursuedbyusorbyathirdparty,exceptwheresuchinterestsareoverriddenbyyourprivacyrelatedrights,interests,andfreedom(includingimprovementofoperationsorsystems,preventionoffraud,maintenanceofsecurity,marketing,andresearchperformedbyus);or(6)processingisnecessaryforanypurposerelatedtopublicbenefitsorcreationofarchivesofhistoricaldocuments,oranypurposerelatedtosurveysorstatisticssupportedbypropersecuritymeasures.Forexample,whenweprocessyourPersonalDatafortheprovisionandmaintenanceofservices,developmentandimprovementofservices,andsecurityandpreventionofunauthorizeduse,suchprocessingmaybepursuanttothelegalbasisoflegitimateinterestsindicatedin(5)above.
5.ProvisionofPersonalData
Wewillnotprovide,discloseorsharePersonalDatatoorwiththirdpartiesunlesswehaveobtainedyourconsentorsuchprovision,disclosureorsharingofPersonalDataispermittedunderApplicableLaws.WemaytransferPersonalDatatoathirdcountrywithoutanydataprotectionlawswhichareequivalenttothoseofthecountryorregionwhereyoulivewhenwehaveobtainedyourconsentorsuchtransferofPersonalDataispermittedunderApplicableLaws.
Inprinciple,wewillnotprovidePersonalDatatothirdpartiesunlesswehaveobtainedyourconsentorsuchprovisionofPersonalDataispermittedunderApplicableLaws.However,inthefollowingcases,wemayprovidePersonalDatatothirdparties.TherecipientsofPersonalDatathatweprovideincludethirdpartiessuchasoursubcontractors,subsidiaries,andaffiliateslocatedincountriesorregionsotherthanwhereyouareresiding.(PleaseclickheretoconfirmtheinformationofthesystemsregardingtheprotectionofPersonalDatainthecountriesorregionsinwhichthird-partyrecipientsofPersonalDataarelocated.)Inordertoprovideourservicesinasmoothmanner,subcontractors,subsidiariesandaffiliates,etc.maybeaddedtotherecipientsofPersonalDatathatweprovide.WewillnotifyyouviathisPolicyupontheadditionofanycountryorregioninwhichthethird-partyrecipientofPersonalDataislocated.
InprovidingPersonalData,wemaytransferPersonalDatatoathirdcountrywithoutanydataprotectionlawswhichareequivalenttothoseofthecountryorregionwhereyoulive(asofJanuary23,2019,theEuropeanCommissionhasdeterminedthatJapanhassecuredsufficientprotectionstandardsregardingPersonalData).Intheforegoingcase,wewilladoptstandardcontractualclausesorothermeanspertainingtodataprotectionapprovedinyourcountryorregion,andtransferPersonalDatatoathirdcountryaccordingtotherequirementsofApplicableLaws.
5.a.Publicdisclosurebyusersthemselves
Theprofileinformationthatyouregisteredwillbeprocessedaspublicinformation.Fordetails,pleasereferto[Profileinformation]of3.a.
Messagesthatyouposted,postsmadeonLINEVOOMandbulletinboards,andactionssuchas“Like”andcommentstopostsofotheruserswillbemadeavailabletothirdpartiesaccordingtoyourdisclosuresettingandaddress.
Theforegoinginformationmaybecopied,storedorspreadbytherecipient,andaccessedbyanunintendedthird-partyrecipient,duetothenatureofdigitaldata.WhensettingyourprofileorpostingonourServices,pleasepayattentiontothecontentsandscopeofdisclosureofsuchpost.
5.b.Subcontracting
WemaysubcontractcertainservicesrequiredforprovidingourServices(e.g.:buildingandoperationofinfrastructure,settlement,shipping,customersupport,etc.)toathirdparty.Inconnectionwiththis,wemayentrustallorapartofthePersonalDatatothesubcontractor,includingcompanieslocatedinthefollowingcountriesorregions.ThesubcontractorwillaccessthePersonalDataonlytotheminimumextentrequiredforperformingthesubcontractedservicesonourbehalf,andwillnotusethePersonalDatabeyondthescopeofthesubcontractedservices.Wewill:(i)complywithApplicableLawsandsufficientlyinvestigatethequalificationasasubcontractor;(ii)takemeasurestohavethesubcontractorcomplywiththeeight(8)principlesundertheOECDPrivacyGuidelinesbywayssuchasprescribingmattersrelatedtoconfidentialityanddataprotectioninthecontractwiththesubcontractor;and(iii)therebyestablishasystemforproperlymanagingPersonalData.
CountriesandregionstowhichPersonalDataistransferred:Japan,Korea,Vietnam,Thailand,Taiwan,IndonesiaandthePhilippines.
5.c.SharingofPersonalDataamonggroupcompanies
WithrespecttousersusingourServicesincertaincountriesorregions(*4),wemayshare,amongourgroupcompanies,includingcompanieslocatedinthefollowingcountriesandregions,thePersonalDataindicatedin“3.PersonalDatatobecollected”.Forexample,inordertoalleviatethetroubleofcreatinganAccountintheservicesprovidedbyourgroupcompanies,ourgroupcompaniesmayrefertotheinformationregisteredwiththeLINEApp.AsthepurposeofsharingPersonalDataisthesameasthepurposeofusedescribedin“4.PurposeofuseofPersonalData”,forthepurposeofuseofthepartywithwhichthePersonalDatawasshared,“LINE”shallbereplacedwith“ourgroupcompany”,and“Services”shallbereplacedwith“servicesprovidedbyourgroupcompany”.LINEistheadministratorinsharingPersonalDataunderthelawsofJapan.WewilltakemeasurestohaveourgroupcompanieswithwhichthePersonalDataissharedcomplywiththeeight(8)principlesundertheOECDPrivacyGuidelinesbywayssuchasprescribingmattersrelatedtoconfidentialityanddataprotectioninthecontractwithsuchgroupcompany,andtherebyestablishasystemforproperlymanagingPersonalData.
Youcanconfirmourgroupcompaniesin“ListofGroupCompanies”.
Inaddition,pleaseclickhereforthescopeofourgroupcompaniestosharePersonalDataofusersinTaiwan.
CountriesandregionstowhichPersonalDataistransferred:Japan,Taiwan,Thailand,Indonesia,KoreaandSingapore.
5.d.Successionofbusiness
IfthereisanytransactionbetweencompaniespertainingtoourbusinesstowhichthisPolicyisapplicable,suchasacquisition,mergerorchangeofbusinessentity,PersonalDatamayalsobetransferredtothesuccessorofthebusinesstotheextentpermittedunderApplicableLaws.
5.e.Provisionofservicesandaddistributionthroughcollaborationwithothercompanies
Incaseswhereyouusetheservicesofourbusinesspartner,wemayprovide,tothatbusinesspartner,informationtobeusedbythebusinesspartnerforidentifyingyou(incertaincountriesorregions(*5),inadditiontotheInternalIdentifier,includinganadidentifier,deviceinformationsuchasthelanguagesetting,andattributeinformation).Forexample,
●Whenyouaddanofficialaccountasafriend,talktoanofficialaccount,andenteragrouptalkroominwhichanofficialaccountisparticipating,minimuminformationrequiredforsendingmessagestoyou,suchastheInternalIdentifierassignedtoyourAccountandthelanguagesetting,willbesentinordertoprovideourservicesinasmoothmanner.(Pleaseclickheretoconfirmthecountriesandregionsinwhichtheoperatorsofofficialaccountsreceivinginformationarelocatedandtheinformationconcerninginformationprotectionmeasures.)Incertainservicesorfeaturesforsomebusinesses,wemayaskthatyouprovideadditionalPersonalDatasuchasyouremailaddressorphonenumber.Intheforegoingcase,wewilladditionallyaskforyourpermissionregardingtheprovisionofadditionalPersonalDatatosuchbusinessesbeforeyouusesuchservicesorfeatures.●WhenourbusinesspartnerisequippedwithanadditionalservicesuchastheLINEApploginfunction,yourInternalIdentifier,profileinformation,emailaddressorphonenumbermaybesharedwiththebusinesspartneronceyouusesuchadditionalservice.Intheforegoingcase,wewillaskforyourpermissionregardingtheprovisionofPersonalData.●Incertaincountriesorregions(*5),wemayprovideanddiscloseyourInternalIdentifier,partofyourdeviceinformation(adidentifier,languagesetting,etc.),IPaddress,andyourattributestoourbusinesspartner,includingcompanieslocatedinthefollowingcountriesorregions,engagedinthedistributionofads,effectivenessmeasurementandanalysistodistributeadswithstrongerrelevancetoyou.Informationsuchasyourname,address,andphonenumber,whichcanbeusedforcommunicatingwithyouorconfirmingyouridentity,willnotbeprovidedwithoutyourseparatedeclarationofintent.Fordetailsregardingsuchstronglyrelevantads,pleasealsoread“Optimizationofservicesbyattributes”.
TheprocessingofPersonalDatabyourbusinesspartnershallbepursuanttothetermsorpoliciesprescribedbyeachbusinesspartner.
OurbusinesspartnersreceivingPersonalDatawhicharelocatedinthefollowingcountriesandregionsaretakingmeasuresincompliancewiththeeight(8)principlesundertheOECDPrivacyGuidelines.
CountriesandregionstowhichPersonalInformationistransferred:UnitedStatesandIsrael.
5.f.Complianceandcooperationwithpublicagencies
Ifwereceivearequestpursuanttolegalproceedingssuchasawarrant,orifthereisimminentdangertosomeone’slifeorpropertysuchasasuicidethreatorabombthreat,wemaydisclosePersonalDatatothirdpartiesincludinglawenforcementagenciessuchasthepolice,orthecourt,pursuanttoApplicableLaws.FordetailsregardingthedisclosureofPersonalDatatopublicagencies,pleaserefertoourTransparencyreport.
6.SafetycontrolofPersonalData
WewilltakestricttechnicalandorganizationalsecuritymeasuresinmanagingthecollectedPersonalData.InordertocontinuetoimproveourprotectionofPersonalData,wewillreviewandbolsterourinternalrulesandregulationsinaccordancewithchangesinlawsandsocialnorms.UnlessyourequestthedeletionofyourAccount,inprinciple,wewillretainmostofyourinformation.OncewereceiveyourrequesttodeleteyourAccount,wewilldeleteyourinformationaccordingtoApplicableLawsandinternalrulesafterretainingsuchinformationforagivenperiodoftime.
6.a.Securitymeasures
WearetakingstricttechnicalandorganizationalsecuritymeasuresinmanagingthecollectedPersonalDataforrespectingandprotectingyourprivacyandconfidentialityofyourPersonalData,andpreventingunauthorizedaccesstoyourPersonalData.ThesemeasuresincludesafetycontrolmeasuresbasedonindustrystandardsforpreventingunauthorizedaccesstoPersonalData,anddisclosure,unauthorizeduse,falsificationordestructionofPersonalData.Forexample,wearetakingthefollowingmeasures.
●Provisionofencryptionfeatureofmessages●Strictaccesscontrolbasedonaneed-to-knowbasis●24/7securitymonitoring●Externalauthenticationforobjectivelyevaluatingoursecuritymeasures●R&Dofnewsecuritytechnologies
Furthermore,wewillneverprovideanymeansforfraudulentlyaccessingPersonalDatatoathirdparty.Fordetailsregardingoursecuritymeasures,pleasealsoread“Security&Privacy”.However,becausenomethodofelectronictransmissionormethodofdatastorageisperfectorimpenetrable,wecannotguaranteethatyourPersonalDatawillbeabsolutelysafefromintrusionduringtransmissionorwhilestoredinoursystems.TohelpprotectyourprivacyandconfidentialityofyourPersonalData,wealsoneedyourhelp.Pleasedonotshareyourpasswordwithothers,orusethesamepasswordsyouuseforotherservices.Also,pleasenotifyusintheeventyoususpectanyunauthorizeduseofyourAccountoranyotherbreachofsecurityviaourContactForm.
6.b.StoragelocationofPersonalData
InprovidingourServices,wemaystoreyourPersonalDataoutsidethecountryorregionwhereyoureside.Whenthathappens,wewilltakemeasurestoensureyourPersonalDataistransferredaccordingtotheapplicablelaws.FordetailsregardingthestoragelocationofyourPersonalData,pleasealsoread“Security&Privacy”.
6.c.StorageperiodofPersonalData
LINEcollectsandretainsPersonalDatatoprovideourServicesaccordingtoyourrequest,fulfillanyoftheapplicablepurposesofusedescribedinthisPolicy,ortocomplywithApplicableLaws.UnlessyourequestthedeletionofyourAccount,inprinciple,wewillretainmostofyourPersonalData.OnceyourAccountisdeleted,wewillprocessyourPersonalDataproperlyaccordingtoApplicableLawsandourinternalrulesafterretainingsuchPersonalDataforagivenperiodoftimeforthefollowingpurposes:
●toreplytoinquiries;●toresolvedisputesorcollectfees;●todetectanddeterfraudulentuseof,orabuseof,ourServices;or●tocomplywithApplicableLaws.
Otherwise,weprescribethestorageperiodofPersonalDataaccordingtothefollowingstandards.
●Wewillnotinanywayusehighlyprivateinformationsuchastexts,images,videosandaudiodatasentinatalkroombetweenusersforanypurposeotherthanthedistributionofmessages(includingretransmissionintheeventofacommunicationfailureorsynchronizationofmessagesfrommultipledevices)unlesswehaveobtainedyourconsentorsuchuseispermittedunderApplicableLaws.Whilewewillretaintheforegoinginformationforaminimumperiod,suchinformationwillsubsequentlybeautomaticallydeletedfromourserver.●Thedeliveryaddressinformationthatweobtainedforshippingtheproductcollectedinapromotionaleventwillbedeletedafteragivenperiodoftime,forresolvingdisputes,aftertheshipmentoftheproductiscomplete.Informationthatwecollectedforaspecificpurposeasdescribedabovewillbepromptlydeletedafterthelapseofareasonableperiodoncethepurposeofsuchinformationisfulfilled.●IfyouhaveexpresslydeclaredyourintenttostoreyourPersonalData,wemayrespectyourintentandstoreyourPersonalDataforalongperiod.Forexample,weareprovidingafeature,suchastheKeepfeatureofourLINEApp,tousersforexpresslystoring/deletinginformation.●IfastorageperiodisprescribedunderApplicableLawsorthelike,wewillstorePersonalDataaccordingtosuchstorageperiod.
WemaycontinuetoretainPersonalDatainaformatinwhichindividualscannotbeidentifiedafterthelapseofthestorageperiodprescribedpursuanttoApplicableLawsandourinternalrules.
7.YourchoicesregardingPersonalData
YouhaverightsregardingyourPersonalDataprocessedbyus,suchastherighttoaccessyourPersonalDataandtherighttocorrectyourPersonalData,totheextentpermittedunderApplicableLaws.Weareexertingeffortstoprovide,inourServices,featureswhichenableyoutopersonallyedityourprofile,andsetandmanagethecollection,useandsharingofyourPersonalData.
TotheextentpermittedunderApplicableLaws,regardingyourPersonalDatathatweprocess,youhavetherighttoaccess,therighttorectification,therighttoerasure,therighttorestrictionofprocessing,therighttowithdrawalofyourconsent,therighttodataportability,therighttoconfirmifweprocessanyPersonalDataofyours,andtherighttorequestareviewofanyautomateddecisionsthatmaybemadeasaresultoftheprocessing.Inaddition,totheextentpermittedunderApplicableLaws,youalsohavetherighttoobjecttotheprocessingofyourPersonalDatathatweprocessincertaincases.Weareexertingeffortstoprovide,inourServices,featureswhichenableyoutopersonallymanageyourPersonalDataontheLINEApp,edityourprofile,setthecollection,useandsharingofyourPersonalData,andsetandmanageyourPersonalDataincludingthescopeofdisclosureofposts,opt-outofads,anddeletionofyourAccount.Pleaseperiodicallyconfirmthatnooldinformationorinaccurateinformationisremaining,andproperlyupdateyourPersonalData.
Specifically,weprovidethefollowingfeatures:
●Confirmationandchangeofpublicprofileinformation,andsettingoftheLINEID●Settingandchangeofphonenumberandemailaddress,deletionofemailaddress,andde-linkofyourFacebookaccount●WhethertoallowotheruserstocontactyoubyusingyourLINEID●Whethertoallowotherusers,whoalreadyhaveyourphonenumber,toreachyouviatheLINEApp●Whethertoaddcontactsautomaticallyusingtheaddressbookinyourdevice●WhethertoallowthirdpartiestoviewyourPersonalDataretainedbyyourfriend
Wealsoprovidethefollowingfeaturesincertaincountriesorregions:
●Whethertoallowtheuseofinformationforimprovingourservices(*1)●Deletionoflocationinformation(*2)●Whethertoreceivestronglyrelevantads(*3)
IfyouwishtoexerciseyourrightagainstustodiscloseyourPersonalDatathatcannotbeconfirmedinourServices,correctordeleteyourPersonalDatathatiscontrarytofacts,notifyyouofthepurposeofuseofyourPersonalData,orotherrightspermittedunderApplicableLaws,youmaycontactususingtheContactForm.Afterverificationofyouridentity,wewillrespondtoyourrequestwithinareasonableperiodoftime,andinaccordancewithrelevantlaws.Ifyouwouldliketosendusawrittenrequest,pleasereferourmailingaddressindicatedlater.If,however,permittedunderApplicableLaws,wemaynotbeabletorespondtoyourrequestwhenanyofthefollowingapplies:
●disclosureislikelytoharmthelife,body,property,orotherrightsorinterestsofyoursoranotherindividual;●disclosureislikelytoseriouslyimpedetheproperexecutionofourbusiness;●disclosureviolatesotherlawsandregulations;●whenyoufailedtoverifyyouridentityuponyourdisclosurerequest;or●weareotherwisepermittedunderApplicableLawstorefuseyourrequest.
IfyounolongerwishtouseourServicesorifyouwithdrawyourconsenttoLINE’sprocessingofyourPersonalDatawhichisnecessaryforustoprovideourServices,youmaychoosetodeleteyourentireAccount.However,thewithdrawalofyourconsentwillnotinanywayaffectthelawfulnessofourprocessingofyourPersonalDatabasedonyourconsentthatwasgivenbeforetheforegoingwithdrawal.
IfyouhaveanyrequestsorcomplaintsrelatedtoouruseofyourPersonalData,pleasecontactusatanytimeusingtheContactForm.
UnlessprohibitedunderApplicableLaws,ifyouexerciseanyofyourrightshereunder,wemaychargeafee,inaccordancewiththeproceduresdefinedseparately.
8.Useofthird-partymodulesandCookies
Wemayusecookiesandthird-partySDKforfulfillingthepurposesdescribedinthisPolicy.
8.a.Third-partymodules
Wemayinstallmodulesofathird-partysoftwaredevelopmentkit(SDK)inourServicesforthefollowingpurposes:
●toanalyzethestatusofuseofourServices;and●todistributeadsonourbehalfandmeasuretheeffectivenessthereof.
WithregardtoyourPersonalDatathatisprocessedbyathird-partythroughamoduleprovidedbysuchthirdparty,theprivacypolicyofsuchthirdpartywillapply.Pleaseclick“Embeddingmodulesofothercompanies”toconfirmthedetailsregardingthird-partymodules.
8.b.Cookieandotheranalyticaltools
Acookieisasmalltextfilethatisstoredonyourcomputerwhenvisitingawebsite.Thistextfilestoresinformationthatcanbereadbythewebsiteoperatorwhenvisitingthewebsiteagainatalaterdate.Wemayusecookiesandsimilarwebtrackingtechnologies(webbeacon,pixeletc.)forthefollowingpurposes:
●tostoreyourloginstate,authenticatevisitors,maintainsessionsandtakesecuritymeasures;●tostorelanguagesettingsandlatestdateandtimeofaccess,andimproveuser-friendliness;●toprovidebetterservicesbycomprehendingthenumberofaccessesandthemodeofuse;●todistributeadsthataremoreinterestingtoyou(*3);and●tomeasuretheeffectivenessofads.
Youcancontrolwhetherornottoacceptcookiesbasedonbrowsersettingsorbyusingothertools.If,however,youdeactivatecookiesorlimittheabilitytosetcookies,youmaynotbeabletoobtainthefullbenefitofthewebsiteoraccessallofitsfunctions,whichmaylimityouroveralluserexperience.
8.c.InformationrelatedtouseofGoogleAnalytics
InordertoimproveourServices,weuseGoogleAnalyticstomeasureourServicessuchasourwebsite.Googlemaysetcookiesorreadexistingcookiestocollectdata.Atsuchtime,informationsuchastheURLofthepagethatyouaccessedandIPaddresswillbeautomaticallysenttoGoogle.WemayusesuchinformationtocomprehendthestatusofuseofourServicesorusesuchinformationinourServices.FortheprocessingofdatabyGoogleinGoogleAnalytics,pleasereadtheservicetermsofuseofGoogleAnalyticsandGoogle’sprivacypolicy.
8.d.InformationrelatedtouseofTrueDepthAPIprovidedbyApple
LINEmayuseApple‘sTrueDepthcameratocollectadditionalinformationfromyourdevice‘scamerainordertoimprovequalityofcameraandvideocallthatweprovide,orimprovefunctionsuchaseffects.However,thisinformationisprocessedinrealtimefordeliveringandimprovingthesefeaturesonly.Thisinformationisnotsavedonourserversorsharedwithanythirdparties.
9.Otherimportantinformation
WemaymodifythisPolicy.ThelatestversionofthePolicywillalwaysbepostedonthissite,andweencourageyoutoreviewthecontentsofthelatestversionofthePolicycarefully.WhenwemakeanymaterialchangestothisPolicy,wewillnotifyyouthroughreasonablemeans.
9.a.Privacyofchildren
TheServicesareintendedforageneralaudience.IfaminoristouseourServicesandprovidesPersonalData,theminormustdosowiththeconsentofhis/herguardian.YourepresentandwarrantthatyouhavetherightcapacityandlegalcapacityrequiredforusingourServices.Ifyouareaminor,yourepresentandwarrantthatyouareusingourServiceswiththeconsentofyourguardian.WehavevoluntarilyimposedagerestrictionsoncertainServicesincaseswhereweareunabletoconfirmthatyouareofacertainage.
WeunderstandthespecialnecessitytoprotectthePersonalDatacollectedfromminorsintheU.S.,Europe,orThailand(undertheageof13intheU.S.,undertheageof16inEurope,andundertheageof11inThailand)usingourServices,andwedonotknowinglycollectanyPersonalDatafromminors.If,however,youbelievethatwehavecollectedPersonalDatafromminors,thenpleaseletusknowviatheContactFormorbywritingtotheaddressindicatedbelow.IfwelearnthatwehaveinadvertentlycollectedPersonalDatafromminors,wewilldeactivatetherelevantAccount(s)andwilltakereasonablemeasurestopromptlydeletesuchPersonalDatafromourrecords.
9.b.Inquiries
Otherthanasreferredtoherein,wewillbethedatacontrollerofPersonalDatacollectedthroughourServicestowhichthisPolicyapplies.IfyouhaveanyquestionsorinquiriesaboutthisPolicyorhaveanyquestions,complaints,concernsorcommentsabouttheprocessingofPersonalDatainourServices,pleasecontactusviatheContactFormorbywritingto:
LINECorporationAttn:PrivacyPolicy23rdFloorYotsuyaTower1-6-1Yotsuya,Shinjuku-ku,Tokyo160-0004Japan
PersonresponsibleforthehandlingofpersonaldataChiefPrivacyOfficer
IfyouareintheEuropeanEconomicArea(EEA),theUnitedKingdom,orThailand,youmaycontacttheDataProtectionOfficer,ourEUrepresentativebelow,ourUKrepresentativebelow,orThailandrepresentativebelow,oryoumaylodgeacomplaintwithasupervisoryauthorityintheEuropeanEconomicArea,theUnitedKingdom,orThailand.
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