5 effective metrics for measuring team member performance

There are a number of different methods you can choose to track performance metrics. The Houston Chronicle outlines regular appraisals, ... Performance5minuteread 5effectivemetricsformeasuringteammemberperformance Rise|September14,2021 HRandmanagementplayacriticalroleinensuringthatemployeesaresuccessfulandproductive,anditstartswithknowingwhichmetricstousetomeasureteammemberperformance. Trackingteammemberperformanceisinvaluable.Talentedemployeeswantfeedbacktohelpthemgrowandimprove.Notonlythat—understandingperformanceatyourcompanycanhelpyouplanandachievemoreintermsofoutputandrevenue. However,quantifyingandmeasuringperformancemetricsiseasiersaidthandone.Traditionalmetricssuchasproductivitycanpresentamovingtargetandcanoftenbemisleading.AsanarticleinIncnotes:“measuringisimportant,butmeasuringwhatyouneedtomeasureandmeasuringittherightwayiscritical.” Notsurewhyyoushouldcareaboutmeasuringperformance?Downloadourlatestebook,Thepositiveeffectsofaneffectiveperformancemanagementprocess,tolearnthetruevalueofperformancemanagement. Thereareanumberofdifferentmethodsyoucanchoosetotrackperformancemetrics.TheHoustonChronicleoutlinesregularappraisals,productivitytests,360-degreefeedback,andmanagementbyobjectivesasafewcommonformsofmeasuringindividualperformancemetrics. Themosteffectivemetricsformeasuringteammemberperformancewilldependonyourbusinessandondifferentteammemberroles.Herearefivepossiblemetricsformeasuringteammemberperformance. TeamMemberPerformanceMetric#1:Attendance Firstandforemost,it’simportanttolookatwhetherateammembershowsuptoworkornot.Automatingtimetrackingisagreatwaytokeepaneyeonattendance.Ifateammemberisconsistentlyshowinguplate,leavingearly,ortakinganunusualnumberofsickdays,they’relikelynotshowingtheirfullpotential. RelatedReading:Tipsforsettingupaperformanceimprovementplan Poorattendancecanbecausedbyanumberofthings,includingalackofmotivation,healthissues,orburnout.Thereareanumberofindirectcostsofabsenteeismsuchasextrapressureputonotherteammembers,whichcanaffectworkqualityandsafety.Furthermore,ifyourorganizationisunderstaffedandteammembersareoverworkedingeneral,it’sbesttoaddresstheproblemassoonaspossibletoavoidputtingyouremployees’healthandwell-beingatrisk. TeamMemberPerformanceMetric#2:Helpfulness Helpfulnessisimportantforfosteringacultureofteamwork,allowingyourteamtoperformbetterwhentacklingdifficulttaskstogether.Itmightbedifficulttomeasurehelpfulness,butconsiderhavingemployeesfilloutananonymoussurveyaskingwhointheirdepartment(oranotherdepartment)hasbeenthemosthelpfuloverthepastsixmonths.Thiswillhelpyouidentifytop“helpers”acrossyourorganization.  TeamMemberPerformanceMetric#3:Efficiency Teammembersneedtobeabletocompletetheirworkontime.Theyshouldhaveagoodhandleonthelimitationsofthetimeandresourcesavailableandshouldbeabletoprioritizegettingthingsdoneasefficientlyaspossible.Lookformisseddeadlinesorworkthatsuffersasaresultoftightdeadlinesforcluesastohowefficientlyateammemberisworking. Attendanceisimportantheretoo:ifyouseeateammemberclockinglargeamountsofovertimeeveryday,youmayneedtospeaktothemabouttimemanagement. TeamMemberPerformanceMetric#4:Initiative Employeeswhoaskforhelporjumpinwhentheyseehelpisneededaretheonesthatshowinitiative—andanemployeewhoshowsinitiativeisasignofteamsatisfactionandengagement. Lookingatteammemberswhotakeinitiativeisalsoimportantforrapidlygrowingbusinessesthatrequirepeoplewhocanadaptandbeproactive.Initiative-takingisdefinitelyadifficultmetrictomeasure.Agoodplacetostartwouldbebykeepingtrackofthetimesyouseeateammembertakinginitiative,butalsocanbeapartofyourperformancereviewswithself,peer,ormanagerratings.  TeamMemberPerformanceMetric#5:Quality Thequalityofworkyouremployeesputoutisperhapsthemostimportantmetric,butitcanalsobethemostdifficult—andsubjective—todefine.Teammemberswhocareaboutwhattheydoandareengagedatworkwilllikelyperformbetter,andit’sagoodideatorecognizetheirachievements. Productivityismorecomplexthansimplylookingatthenumberofsalescallsputoutorthenumberofblogpostspublished.Howmanymeaningfulconnectionsdidyoursalespersonactuallymakewiththosenewleads?Howmuchofyourcontentactuallygetsviewedandsharedbyyouraudience?Onesuggestionistomeasuretheamountofworkthatgetsrejectedorneedstoberedoneasaproxyforthequalityofwork,butit’sbesttopickanddesignthemethodthatsuitsyourbusiness. RelatedReading:7eye-openingstrategiestoimproveemployeeperformance Peopleandcultureexpertshavetheirworkcutoutforthemwhenitcomestomeasuringandassessingteamperformance.Howdoyouquantifytheperformanceofarockstarmemberoftheteam?Certainly,whilequantificationisimportant,it’salsoimportanttonotgettoocaughtupinnumbersanddetails. Attheendoftheday,teammembersarepeopleandnotjustresourcestobeconsumed.Somequalities—suchasthepropensityforrelationshipbuilding—areworththeirweightingoldandshouldnotbeoverlooked.It’simportanttoevaluateyouremployeesinawaythattakesintoaccounttheirmeasurablecontributionsbutalsoexaminestheindividualvaluethattheybringtoyourorganization.  Downloadourfreeebook:Thepositiveeffectsofaneffectiveperformancemanagementprocess,tolearnhowperformancemanagementplaysacriticalroleinemployeeengagementandretention. Performance6minuteread Whyemployeepulsesurveysarecrucialtoyourworkplace Rise|July21,2020 Performance5minuteread Howtofosteraccountabilityforremoteteams JulieBevacqua|February9,2021 Performance4minuteread Lookingbeyondthecurve:Howyoucanhelpemployeeskeepfocused MeganOrr|March11,2021 Giveyouremployees,andyourself,theexperiencewealldeserve. Bookademo