Unlike SCOM 1801 we do not find “Webhost” folder under “C:\Program Files\Microsoft System Center\Operations Manager\WebConsole”. Please advise ...
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SCOM2019isHERE!
Download: https://www.microsoft.com/en-us/evalcenter/evaluate-system-center-2019
Documentation: https://docs.microsoft.com/en-us/system-center/scom/whats-new-in-om?view=sc-om-2019
QuickStartGuide: https://kevinholman.com/2019/03/14/scom-2019-quickstart-deployment-guide/
Officialannouncement: https://cloudblogs.microsoft.com/windowsserver/2019/03/07/coming-soon-microsoft-system-center-2019/
SCOM2019wentGAonMarch14th2019.
TheSemi-AnnualChannel(1801/1807)willnotbecontinued.
NewfeaturesandfixeswillcomeinUpdateRollupsevery6months.
Sonowwegetthebestofbothworlds…. newfeaturesaddedevery6monthsjustlikeSAC,butLongTermServicing(5yearsofmainstreamsupportand5yearsofExtendedSupport)withoutthelimited18monthsupportofeachreleaseinSemi-AnnualChannel. Onlyonebranchtodealwithsupporting,patching,etc.
I’mreallyhappyaboutthisdirection…..anditmakesalotofsenseforMicrosoftandforcustomers.
SCOM2016,SCOM1801,orSCOM1807canallbedirectlyupgradedtoSCOM2019.
DirectIn-placeupgradepaths:
Q&A:
Q: WhatOSversionsaresupportedforSCOM2019Serverroles?
A: WindowsServer2016and2019. LINK
Q: WhatversionsofSQLserveraresupportedforSCOM2019OpsDB,Warehouse,andReportingServerroles?
A: SQL2016,SQL2017,andSQL2019CU8aresupported. LINK
Q: WhatWindowsOSversionsaresupportedasamonitoredAgentforSCOM2019?
A: WindowsServer2019,2016,2012R2,2012,andWindows10. Note: theSCOM2019agentdoesnotsupportWindowsServer2008norWindowsServer2008R2. LINK
Q: WhatpreviousSCOMVersionscanbeupgradedinplacetoSCOM2019?
A: SCOM2016,1801,and1807only. LINK
Q: InasidebysidemigrationtoanewSCOM2019managementgroup,whatSCOMversionscancoexistinasupportedfashion? (i.e…agentsofoneversioncommunicatingwithmanagementserversofanotherversion?)
A: SCOM2016,1801,and1807cancoexistwithSCOM2019deployments. (ItispossiblethatolderversionsofSCOMwillcommunicatewithSCOM2019,butitisn’tatestedandsupportedscenariooutsideofwhatisdocumented) LINK
Q: AreanycapacityandscalechangescominginSCOM2019?
A: No,theseareconsistentwithSCOM2016. LINK
Q: ShouldIupgradeinplacefromSCOM2016/1801/1807,ordoasidebysidemigrationtoanewmanagementgroupandnewVM’s?
A: Thisdependsonyourcurrentsituationandyourgoals. ThefirstandmostimportantdecisionfactorisareallyourSCOMinfrastructureserverroles(includingSQLservers)runningonWindowsServer2016ataminimum,andSQL2016ataminimum? Ifnot–youcannotin-placeupgradeuntilyoumeettheminimumsupportedrequirements. Ifyoudo,theinplaceupgradewillbethesimplestsolution. IfyouarerunningonpreviousOSorSQLversions,youwillhavetoevaluatehowmuchworkthiswillbetomigrateallyourserversroles,versusdeployinganewmanagementgroupand“startingover”.
Q:CanSCOM2012R2bein-placeupgradeddirectlytoSCOM2019?
A: No. YouwouldneedtofirstupgradetoSCOM2016asaninterimstep,per: LINK
Q: DoIneednewmanagementpacksforSCOM2019?
A: No,anyMPthatworkedinSCOM2012orSCOM2016shouldworkfineinSCOM2019. However,youshouldregularlydoareviewofyourMP’sinuseandupdatethemtocurrentversions.
IfyouhaveANYfeedbackonthisrelease,PLEASEopenaUserVoicesubmissionathttp://aka.ms/SCOM
KnownissuesinSCOM2019GA
Thefollowingaresomeissuesbroughttomyattentionfromthecommunity:
1. ManagementServerinstallationfailswhenTLS1.0isdisabled,andprerequisitesforTLS1.2aremissing.
Onthefirstmanagementserverbeinginstalled,theUIwillreturnafailure,andintheOpsMgrSetupWizard.log(foundatC:\Users\\AppData\Local\SCOM\LOGS),youseethefollowing:
[09:41:56]: Info: :Info:GetLocalizedAdminGroupName:AdministratorsGroupNameis:BUILTIN\Administrators
[09:42:12]: Error: :PopulateUserRoles:failed:ThrewException.Type:System.ArgumentException,ExceptionErrorCode:0x80070057
Ontheanyadditionalmanagementserversbeinginstalled,thiswillshowupbyhangingon“RegisteringManagementServer”andnevercompleting.
ThisiscausedbyhavingTLS1.0disabledontheSCOMmanagementserverorSQLserver.IfTLS1.2isenforcedorTLS1.0disabled,youmustFIRSTinstallthesoftwareprerequisitesforTLS1.2forSCOM.
2. WhenusinganolderversionofSSRS2017forSCOMreporting,youareunabletobrowsedirectlytohttp://yourreportserver.yourdomain.com/Reports Thisreturnsa500error. ThisisanissueinSQL2017ReportingServicesandisresolvedusingbuild14.0.600.1274orlaterathttps://www.microsoft.com/en-us/download/details.aspx?id=55252
3. WhenusingSSRS2017,youmightseeerrorsonamanagementserverforeventID31567withdescription“FailedtodeployreportingcomponenttotheSQLServerReportingServicesserver”and“extensionisnotallowed”. ThisisapparentlybecauseofanewsecurityrestrictioninlaterbuildsofSSRS2017. TheworkaroundistoopenSQLManagementStudio,connecttoyourReportingServicesinstance,openthePropertiesoftheinstance,Advanced,andadd*.*tothelistfor“AllowedResourceExtensionsForUpload”
4. Whenusingascopeduserprofile,youmightseea“500–Internalservererror”whenusingastateviewintheWebConsole. YoualsowillseethesamebugthatwasinSCOM2016UR6wherestateviewsmaythrowanerror:Incorrectsyntaxnearthekeyword‘CREATE’. ThisbugwasfixedinSCOM2016UR7andisresolvedinSCOM2019UR1.
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119Comments
LookingatthatroadmapdoesnotmakemefeelveryhappyKevin🙂
Talkabouthavingsecondthoughts!
What’snottolike?Ilikeeverythingaboutthis!
Wellifyouthinkaboutitthe1801upgradewaslikeareinstall.1807wasalittlebetterbutitsisstillnowherenearaseasyasSCCM.Thisdoeskindofmakesensefromasupportpointofview
CanweupgradeSCOM2012R2toSCOM2019?
No,notdirectly.YouwouldneedtoupgradetoSCOM2016first,orjustdoasidebysidemigration.UpgradeswouldbeapainastheOSandSQLversionupgradeswouldbealotofwork
Readingthisagainandnotmuchischangingtheyjustmovedthebranchreleasetobeingincludedinrollups
OhYes,thisistherightwaytogo.
Thisisgreatnewsandit’sgoodtoknowthatMicrosofthaveactuallylistenedtotheircustomersforonce.I’mjustabouttodesignaSCOMupgradeforacustomerandremovingSACsavesmefromhavingabigheadacheonbeingforcedtogoinonedirectionoranother.HavingthisLTSC/SACsplitjustdidn’tmakeanysenseforthekindsofbusinessclientsIhave.
WillSCOM2019stillworkwithcurrentlyinstalledagentsonWS2008/2008R2/2012?Orwillallofthoseagentsstopworking/reportinguptothemanagementservers/DB?
Thanks!
–Michael
Technically–youcouldleavethose2008/2008R2agentsrunningaSCOM2012R2orSCOM2016agent,andtheywillconnectandcommunicatejustfinetoaSCOM2019managementserver.Itjustwon’tbe“supported”byMicrosoft.However,manycustomersdidthiswithServer2003agentsreportingtoSCOM2016managementservers.
hiievenhaveaserver2003with2012agentrunningintest-SCOM2019worksfine.SotheagumentofnotupgradingtoSCOM2019shoodnotbebecausofAgentsupport.
Youarecorrectinthatitworksfine.However,thatconfigurationisnotsupportedbyMicrosoft.Soitisaquestionofvendorsupport,notoneof“doesitworkornot”.
WindowsServer2012supporthasbeenadded/clarified.OnlyWindowsServer2008/2008R2remainunsupportedastheirEOLisapproachingsoon.
Seemsalittlesoontonotsupporttheagentonawindow2008R2environmentithasnotgotEOLyet.Imayhavetorethinkgoingto2019forawhilesinceIstillhavealotof2008R2outthere.
WindowsServer2008andWindowsServer2008R2bothfalloutofExtendedSupportin10shortmonths,byJan/2020.ThiswilllikelynothindermanycustomersasmostareorshouldbedeepintoprojectsremovingthisOSfromtheirinfrastructurethisyear.
Toosoon?Youdorealize2008isa12yearoldoperatingsystemright?Wow,youwouldnevermakeitinmyshop.WearefullCI/CR/CUandupgrafeourOSbefore3yearsisup.Bitmyappsdontsupportnewoperatingsystems🙁FINDNEWAPPSITS2020,GOCLOUD.Thisoldwayofhowthelineneedstodie.Ivebeendoingthisfor21yearsnowandSCOMfor10andtherearenoothermonitoringsolutionswiththismuchpoweratsuchlowcostperiod.Getwiththetimesman
Nosupportformonitoring2012?.LookslikeIwon’tbeupgradingforawhile.
WindowsServer2012supporthasbeenadded/clarified.OnlyWindowsServer2008/2008R2remainunsupportedastheirEOLisapproachingsoon.
IopenedasupportticketandconfirmedthatMicrosoftwillnotbesupportingmonitoringServer2012withSCOM2019.
IgothalfwaythroughimplementingSCOM2016SACbeforehavingtostoptherolloutduetotheAPMbug.IworkforanaccountingfirmwithaheavyrelianceonSharePointandcan’ttakeanychanceswithsystemstability.Mostpeoplehavereportedgoodresultsusingtheoldagent/NOAPMworkaroundbut,again,thereisnoguarantee.
Atthispoint,IamunabletocontinueimplementingSCOM2016SACduetotheAPMbugandiamunabletoimplementSCOM2019duetothelackofsupportforServer2012.WhatdoyourrecommendtoyourcustomersthatneedtosupportmonitoringServer2012+usingasupportedconfiguration?MybossisabigNaggiosfanandisrecommendingthatIlookatit.Arethereothersolutionsyouwouldrecommend?
TheAPMbugisanon-issuewhenyouinstallwithNo-APM.Thereareotherworkaroundsthathavebeenpostedaswell.
Forcustomerswhoneeda“MicrosoftSupported”pathtomonitorWindowsServer2012–youmightconsiderusingtheLogAnalyticsagent(MMA).ThisagentcurrentlysupportsWindowsServer2008R2andlater,andsupportsconnectingawidearrayofSCOMmanagementgroupversions.
IfyouareconsideringNagios,whichisopensourced,whywouldhavingofficialsupportbeashowstopperforSCOM?TheSCOM2019agentworksfinewithnoknownissuesonWindowsServer2012,itjustwasn’tpartofthesupportedconfigurationtestingforSCOM2019,andveryfewcustomershavealotofinvestmentsinWS2012,asmostmovedquicklytoWS2012R2.Or,youcouldleavetheSCOM2016agentonWS2012,andjustconnectittoyourSCOM2019deployment,ifyouwanta“supported”agentversion.
theagentthatisinstalledwhenconnectedtoazureautomationworkspacedoesnothonortheNOAPMsetting,andMicrosoftcanpushanupdateofthatagentoutanytimetheywish.Thisshoulddefinitelybechangedtoatleasthonorthesettingthatweretherepreviously.
Thiswillworkasatemporaryworkaround–https://techcommunity.microsoft.com/t5/Core-Infrastructure-and-Security/SCOM-and-APM-the-simplest-workaround/ba-p/323740
YoushouldhavefullyreadthedocumentationbecausetheAPMissueisamutepoint,isnotabugandhasafullysupportedworkaround.
“TheAPMbugisanon-issuewhenyouinstallwithNo-APM.Thereareotherworkaroundsthathavebeenpostedaswell.”
IhavereadreportsofpeoplehavingproblemsevenafterinstallingwithNo-APM.Callmegunshy.
“Forcustomerswhoneeda“MicrosoftSupported”pathtomonitorWindowsServer2012–youmightconsiderusingtheLogAnalyticsagent(MMA)”
IreadthatMicrosofthaddiscontinuedtheuseofSCOMinternallyinfavourofthisapproach.Isthiswhatyourecommend?
“IreadthatMicrosofthaddiscontinuedtheuseofSCOMinternallyinfavourofthisapproach.Isthiswhatyourecommend?”
Notatall.TherewasonedivisioninMicrosoftITthatpublishedthatarticle.SCOMisstillthebestsolutionforOn-premandHybridscenarios–fortheabilitytomonitorheterogeneous,multi-vendorOS,hardware,3rdpartyapplications,inhousedevelopedapps,storage,networkdevices,etc–allinoneplace–inmyopinion.
IrecommendopeningasupportcasewithMicrosoftand/orfilingarequestathttp://aka.ms/SCOM–pushingbackonthenomonitoringofWS2012withSCOM2019.Ifenoughcustomersraisethisasaconcern–thePGmightrevisitthis.
WhataboutRHEL6westillhavealotofthat.Wedohaveanongoingprojecttoupgradebutneedtoknowwhatouroptionsarenow.Wewerepartwaythroughgoingto2016andplannedtojustdoaninplaceupgradetogoto2019assoonasitreleased.NoRHEL6couldimpactthat.For2008R2wehaveleftIcouldjustdeployoutthe2016AgentwithSCCMandmoveonuntiltheserverisretired.AnyworkaroundforRHEL6.
Hello,ithinkonlysupportfrommswillnotbeavailablefor2008Server.YesterdayiinstalledenviromentwithScom2019andwasabletopushagentsto2008R2Serverandallworksproperly.
2019AgentMultihomewithSCOM2019andSCOM2012R2worksalsoperfekt.
Read.The.Documentationpeople
IsusingSCOM2019incombinationwithanoldagentversionsupported?ThiswouldenablemetomonitorWindows2008R2byusinganoldagentversion.
Doesitwork?Yes.Isitsupported?No–asthisscenarioreceivednotesting.
Hello,youcanusenewagentsthisworks.Butonly64bitsystems.
I’llbereplacingmynetwork’sSCOM2012R2withthisversion.Wehave300endpointsthatwe’llbemonitoring.About40%servers,and60%networkdevices.20%ofthedevicesareataremotesitewitha200Mbpsbandwidthconnection.IhaveusedtheSCOMsizingtool,butMicrosoft’slowestrecommendationsarebasedon500serversand100networkdevices.Iwillbeusingvirtualservers,andiamtryingtoscaledownthedeploymenttosomethingmorereasonabletofitmynetwork.ThepreviousdeploymentconsistedofasingleManagementServerwithaSQLServerhostingtheOperationsManagement,theDataWarehouse,andtheReportingServerdatabases.IamplanningoninstallingtheWebConsole,whichwasn’tinstalledbefore.WhenattemptingtoinstalltheWebConsoleonthe2012R2ManagementServerweranintoissueswithalertsnotbeingsentout.Iwasthinkingaboutdoingasimilarimplementationthistimearound,butwith8coresand32GBramforeachserverthistimearound.Whatwouldyourecommend?
Ialwaysrecommend2MSforanyproductiondeployment,toprovidehigheravailability.Forsomethingofyoursize,2MSonVM’s,eachwith4CPUand8GBofmemoryshouldbesufficient.Anythingmorethan16GBmemoryontheMSwillbeawasteinyoursize.FortheSQLserver,withallofthemcombinedtogether(whichisfineforthissizing)I’dwant8CPUand32GBRAM.
Thanks.DocumentationrecommendsinstallingthewebconsoleontheserverthathosttheReportingdatabase,butwithallthedbsononeserver,woulditmakemoresensetoputthewebconsoleononeofthemanagementservers?
Thatrecommendationispoor,andoutdated,IMHO.ItisanoldcontinuationfromwhenwehadtoinstallIISonSSRSforthereportingwebsite.ThatendedaroundSQL2008butthemodelsneverchanged.IinstallthewebconsoleonthefirsttwomanagementserversIdeploytoacustomer,asastandard.Thatgivestheopportunityforhighavailabilitytothewebconsole,andreducesauthenticationissuescausedbyauthenticationdelegation.
WhatdoyouthinkabouttherecommendationtohosttheSCOMdbsontheirownserver?WoulditbestillbeunwisetohostthemonaserverwithSCCMdbsevenifmoreresourcesareallocated?
TherecommendationtonotsharewithotherDB’sissolid–butitdependsonthesizeoftheenvironment.Ifonedatabaseisreallybusyandtransactional,itcanrobperformancefromotherDB’ssharingtheinstance.InsmallercompaniesatsmallerscaleitwillbeOK,butyou’dneedtoensureyouareaddingalotofresourcestoSQL.Ingeneral,Iadviseagainstit.SQLstandardlicenseisincludedinSystemCenterlicensingforthisveryreason….youcandeployasmanySQLstandardeditioninstancesasneeded,aslongastheyarededicatedonlytoSystemCenter.
AmIcorrectinassumingthisappliestoinstancesandnotservers?CouldweputtheSCOMdbsontheirowninstance,buthostthemonaclusterthathousestheSCCMdbinstance?
DoestheWebapplicationtransactionmonitorretrycountworksnowonthisnewversion?
80%ofourmonitoringisofthosemonitorsandthebugoftheretrycountbeingignoredisamajorpainoftheproduct…
Bythewaywecurrentlyhave1807andhavethisproblem.
Itisntreallyabug,asitworksexactlyasdesigned.Itisaretrycountofthemodule,notoftheworkflow.Customersdesirearetrycountoftheentireworkflowafter“x”numberofretries–butthatwasneverintheoriginaldesign.Iunderstandwhereyouarecomingfrom,however.Mostcustomershavemigratedawayfromthetransactionmonitors,totheWebAppavailabilitysolution(whichismuchsimpler)orusingacustomsolutionwhichgivesthiscapabilitytoURL’s.IfyouwanttoseethisspecificenhancementtotheWebTransactionmonitor,Irecommendformallyrequestingithere:http://aka.ms/SCOM
Neverknewthiswasworkingasintended,honestlythoughtitwasabug,butevenso,whatdoyoumeanit’saretrycountofthemoduleandnotoftheworkflow?Ifeelitisn’tretryingagainonanything,wehaveeventestedwithwiresharkandneverseeitretryafterafailure,itjusttriggersanalertonfirsttry.
HiJohn,
ThemoduleattemptsaconnectiontotheURL,andwaitsforaresponse.Iftherequesttimedout/fails,itwillimmediatelyretry,uptothenumberoftimesinyourconfiguration.However,customerslookingattheUIassumedthiswasaretryoftheworkflow,meaning,checktheURLevery2minutes,butonlygenerateanalertafter3attemptsoftheworkflow(6minutes)havepassed.Itdoesn’tworkthisway–itisthenumberoftimesthemodulewillretrytheuniqueURLconnection,onasingleexecutionoftheworkflow.Iknowitismisleading,andcustomershaverequestedthisbechangedtosupportretrycountontheentireworkflow,buttherightwaytogetthisdoneisforacustomertoopenasupportcase,andfilethisasabug/DCR(designchangerequest)forittobeconsidered.
ThanksalotfortheinputKevin,alwaysagreathelp!
Ipokedaroundlookingfortheupgradeguide/documentationandcouldn’tfindit.
https://docs.microsoft.com/en-us/system-center/scom/deploy-upgrade-overview?view=sc-om-2019
Thisisgoodnewsinthelongterm,butitnowmeansihaveuntilJanuarytogetWindows2016or2019uptoupgradeSCOMbeforeJanuary!
Iassumeyouarerunning1807–whichhas18monthsofsupport–andthereforewillexpireinJan2020.
ThisdoesgiveyouthebetterpartofayeartoupgradeyourOSandSQLversionsforasupportedSCOM2019upgrade.ButIwillagree–thisisoneofthereasonsIadvisedmylargercustomersnottogetonthesemi-annualchannel….asMicrosofthasalonghistoryofdroppingsupportforolderOSandSQLversions,forcingyouintoOSandSQLupgradesmuchfasterthanexistingplannedcadences.IpreferredLTSContheoldmodel,asevenaforcedchangeevery3yearscanbemoredisruptivethancustomerswouldlike.
HiKevin,
wedeployedSCOM1807onWindowsServer2012R2.Now,wemustuseWindowsServer2016orWindowsServer2019todeploySCOM2019.WehaverelativelycomplexSCOMenvironment.
Isthereanyroadmap/stepsforMIGRATIONfromSCOM1807toSCOM2019?
Bestregards
Birdal
Themigrationwouldbethesameasanyupgrade….deploynewmanagementserverstoreplacetheoldones.Migrateresourcestothenewmanagementservers.Uninstalloldmanagementservers.ThenperformaDBmigrationtonewSQLserversifrequired,orperformaninplaceupgradeofSQL.
IhavethisfortheMS:https://kevinholman.com/2016/02/03/checklist-removing-migrating-old-management-servers-to-new-ones/
TheDBmigrationispartofourregulardocumentation.
HiKevin,
thankyouforquickreply.I’llcheckyourpointsinthenextweeksandcreateamigrationplan.
Bestregards
Birdal
Pingback:SCOM2019:FasttracksetuponanAzureVM–blog.johnjoyner.net
Pingback:SCOM2019:FasttracksetuponanAzureVM–blog.johnjoyner.net
HelloKevin!
TheissueswithSSRS2017giving500error,(iwishireadthatearlier),abouttheknownissuesthatyouwrote.IhavebeenspendingALOToftimetryingtofindoutwhy/whatihavepossibledonewrong…
Aretheyanyexistingworkaroundsoranyfixforthatyet?
CanyoualsopleasetellwhatsoftwareprereqsthereisforaWindows2016serverthatshouldbeadedicatedSCOM2019Reportserver?
NotyetthatIknowof–itreallylookslikeaSSRSissue,notSCOM–soitmightbeawaituntilSSRSupdatecomes.Wewillsee.
Softwareprereqsareallcoveredinmyquickstart.NothingrequiredforaReportserverexceptSSRSIbelieve.
Ok,thankyouKevin!
I’mstillgettingthescopeduser“incorrectsyntaxnearthekeyword‘create’”intheregular(notweb)console,likewhathappenedwithSCOM2016UR6.Isthisstillaknownissue?
Discovered(afterreadingthecommentsonhttps://kevinholman.com/2018/10/31/ur6-for-scom-2016-step-by-step/)thatfollowingthestepsintheknownissuessection(butusingthe1807insteadoftheUR6updatetogettheDLL)canworkaroundthisissue.
Pingback:SCOM2019vsAzureMonitor:Whichonetochoose?-AnalyticOpsInsights
Kevin,theofficialdocofor1801/1807(https://docs.microsoft.com/en-us/system-center/scom/system-requirements?view=sc-om-1807#microsoft-monitoring-agent-operating-system)suggeststhereisnoagentsupportforWindowsServer2019,butthereisforSCOM2016andSCOM2019.Doyouknowifthisisgoingtochange?
Movingfrom1807toSCOM2019isn’treallyanoptionforusintheshortterm,yetourserverguysarestartingtodevelopWindows2019buildsalready.
Idon’tbelievethereismuchefforttosupportWindowsServer2019agentsonSCOM1807.Whileitworksjustfine,andnothingwasaddedtoSCOM2016inordertosupportWS2019–thesemi-annualchannelwasneverdesignedto“addsupport”foranything.Thesemiannualchannelwasacommitmenttoupgradingyourenvironmentevery6months.Ifyouwantanewfeatureorsupport–youmovetothenextversion.1807hasamaximumsupportlifecycleof18months,andexpiresinJanuary2020.TheexpectationisthatcustomerswouldupgradetoSCOM2019.Iunderstandthatwithnewversions–wedropsupportforoldstuff(OSversionsandSQL),andforcesupportfornewstuff(OSversionsandSQL)andthiswasthereasonIalwaysadvisedmycustomersnottoadopttheSemiAnnualChannelunlesstheywerecommittedtoanychangeMicrosoftcameoutwith.ThiswasalwaystheriskwithSAC.
MyadviceistoupgradetoSCOM2019.ThatisthenaturalpathforanyoneontheSAC.IfyouMigratetoSCOM2019–youmighthaveashorttermissueofoldagentsnotsupported.Ifyoustaywhereyouareat,yourWS2019agentsaren’tsupportedandsupportforyourversionwillexpiresoon.IfyourebuildyourenvironmentasSCOM2016–youhavethemostoptionsforlongtermsupport,butalsothebiggestpain.Personally,I’djustmovetoSCOM2019andleaveoldagentsonWS2008servers,untiltheyaregone(whichalsolosesupportinJan2020)….asyoucannotstayon1807andhaveanysupportatallformuchlonger.
Somyquestiontoyouis–whyisSCOM2019“notreallyanoption”?
Hi,thankyouforthispost.
Dowehaveanyideawhenthe500HTTPerroronreportingserverwillbefixed?
Thankyou.
HiKevin,
doyouhavealreadyexperiencerunninganolderagentversiononRHEL6communicatingto2019?
Thanks,
Patrick
Idon’t,sorry.
HiKevin,
WehaveSCOM2012R2.SeveralManagementServersrunningonWindows2012R2Servers.SQLis2012.WewouldliketoupgradeourSCOMto2019.Soasafirsthop,isitsupported(afterdoingin-placeupgradeofSCOMto2016)todoanin-placeupgradeoftheOSto2016?asthisapproachisexpectedtohavelesseffortandtimerequiredtoachieve..Appreciateyouradvice.
Thanks,
Alaa
Idonotlikein-placeOSupgradesonservers.ThiscanleavebehindthingsinSCOM,andaddsrisk.ImuchpreferaddingnewmanagementserverswithWS2016OStoreplaceoldones.
TomovefromSCOM2012R2toSCOM2016….withtheeventualtargetbeingSCOM2019–Iwould:
1.BuildnewManagementserversonWindowsServer2016.Migrateanyspecialroles/services.Retire/Removeoldmanagementservers.https://kevinholman.com/2016/02/03/checklist-removing-migrating-old-management-servers-to-new-ones/
2.BuildnewSQLserversonWindowsServer2016andSQL2016.Migrateyourdatabases,andusethenewreportingserver.https://docs.microsoft.com/en-us/previous-versions/system-center/system-center-2012-R2/hh456421(v%3dsc.12)
3.Upgrade/ReplaceanyGatewayserverstoWindowsServer2016.
4.UpgradeSCOMtoSCOM2019.
HiKevin,
Onceagain,thankyouforallyourcontributionsto…well,everything.
WouldthisapproachworkifyouwantedtoupgradeOStoWindowsServer2019,e.g.:
1.BuildnewMSonWindowsServer2019.Migrateanyspecialroles/services.Retire/Removeoldmanagementservers.
2.BuildnewSQLserversonWindowsServer2019andSQL2016.Migrateyourdatabases,andusethenewreportingserver.
3.Upgrade/ReplaceanyGatewayserverstoWindowsServer2019.
4.UpgradeSCOMtoSCOM2016andthenSCOM2019.
ordoyouneedtodoOSupgradesto2019in2steps?
1.BuildnewMSonWindowsServer2016.Migrateanyspecialroles/services.Retire/Removeoldmanagementservers.
2.BuildnewSQLserversonWindowsServer2016andSQL2016.Migrateyourdatabases,andusethenewreportingserver.
3.Upgrade/ReplaceanyGatewayserverstoWindowsServer2016.
4.UpgradeSCOMtoSCOM2016.
5.BuildnewMSonWindowsServer2019.Migrateanyspecialroles/services.Retire/Removeoldmanagementservers.
6.BuildnewSQLserversonWindowsServer2019andSQL2017.Migrateyourdatabases,andusethenewreportingserver.
7.Upgrade/ReplaceanyGatewayserverstoWindowsServer2019.
8.UpgradeSCOMtoSCOM2019.
Cheers
Ifyouarestuckoninplaceupgrades–movingfromSCOM2012toSCOM2019isapain–you’dneedtodothe2-stepprocess…toalwaysbeinasupportedconfiguration.Upgradeguidesandsupportedconfigurationsarepostedinourdocumentation.
Thankyou!appreciateyourpromptresponse.
IhavebeenreadingathesecommentsandIdoseetheworkaround,butIhaveaquestion.Weupgradedto2019anddidnothaveanyissuesbeforethen.NowthatwehaveupgradedIhaveauserthattriestogotothewebsiteandgetsanerrorthatstates“Incorrectsytnaxneartheword“create””.
Iamabletogettothewebsitefinewithmycredentials,andIknownothingchangedasfarascredentialsinthesoftware.Isthispartofthebug,oramImissingsomethingelse.
HiEmily–
Thisisaknownissue,andrelatedtothebugnotedinthearticle–forscopedusers.ThiswasfirstfoundinSCOM2016,andwasfixedinSCOM2016UR7.ItshouldbeslatedtobefixedinSCOM2019UR1.Thereislikelyaworkaroundoraprivatefixavailable,andIrecommendopeningasupportcasewithMicrosofttogetadefinitiveanswertothis.
Hello!Ithinkimayhavefoundoutanalternativewaytomigrate(sidebyside)fromScom2012R2toScom2019.Wellitseemstowork,becausewejustdidit.
InouroldScom2012environmentwehave2008R2OSontheMGMTServers.Thereforewecannot(inplace)upgradetoScom2016becauseitrequire2012orlaterOS.WiththenewScom2019environmentwecannoteitherupgradetheold2012R2agentsbecausethenewScom2019agentrequiresaScom2016agentorlatertotoupgrade.
Ialsoknowthat2008R2OSisnotreallysupportedbutihavereadthatthetheold2012R2agentson2008R2shouldbeabletoreportfinetoScom2019.ItesteditfirstandcorrectitreportedjustfinetoScom2019.Thatgotmethinking.Ifthisworks,whatabouttheScom1801agentwhoiscompatiblewithScom2012R2.SowhatifwefirstupgradeourScom2012R2agentsto1801.Diditanditworkedwell.StillreportingwelltotheoldScom2012R2environment.
AfterthatwepushinstalledthenewScom2019agentfromtheScom2019environmenttotheserverswiththeScom1801agent.ItworkedandnowtheScom2019agentisinstalledonour2008R2serversanditreportsfinetobothScomenvironments2012R2and2019.
InthiswaywecannowactuallyhaveouroldSCOMenvironmentupandrunningwhenweconfigurethenewone.
Whitthismethodwecanavoidtheotherway,whois1.FirstinstallaScom1801environmentand(inplace)upgradeitto2019.2.WenowdontneedtofirstinstallSql2016for1801.WecaninsteadgodirectlytoSql2017whoisourchoiseforScom2019.Iguessthismethodisnotthesupportedone,butitreallyworksandthatisthemostimportantthingnow.WearesoonclosingtheoldScomenvironment.Alsoallthe2008R2serversareontherewayoutfromourdomain.Thatisgoodincaseoffutureupgradeforthe2019agentthatmaybecangiveproblemson2008R2.
Cheers!
HiKevin,
DoyouthinkthataSCOM2019AgentinstalledonaWindows2008R2serverwillreportintoaSCOM2012R2runningonaUR14infrastructure?Orthisisaunsupportedfeature.
Pleaseletmeknowwhatyouthink,sincethisisforaclient.
BestRegards
SCOMwillbealwaysmuchmoreworse!
SCOM2019includesnotonlyoldbugs,butalsonewbugsinWebConsole,andinOperartionsConsole!
https://social.technet.microsoft.com/Forums/en-US/3ad279ef-b007-4d2b-a1bc-b73047802b6c/bugs-paradise-named-microsoft-scom?forum=operationsmanagergeneral
Bestregards
Birdal
HiKevin,
Ihaveanissuewithoneofmycustomerswhohasinstalledascomagentonserverwokstation(iewinserver20161607built),theproblemisitsa4gbramworkstationandbecozofscomagent201or2016thememoryutilizationisreaching98%.itsaIISserverandisconnectedthroughagatewayserver.THemanagementserverfis2012r2withur14.Ihaveremovedthesymantecantivirusfromthevmandtriedstillnogo.Couldyoupleaseguidemeintherightdirectiononhowtot/sthisissue.Ifweremovethescomagentthereisnomemoryutilization,itseemstheagentiseatingupthewinrmservice.Anyideaswouldbeofgreathelp.
4GBofRAMonanyOSwillnothavemuchmemoryavailableforanyadd-onor3rdpartysoftware(includingtheSCOMagent),astheOSwillconsumenearlyallthememoryavailable.ESPECIALLYaserverrunningIIS.IISconsumesalotofmemoryitself,competingforresourceswiththeOS.
Forlimitedmemoryserverslikethis,ifyouwantmonitoring,eitheraddmoreRAM,orlimitwhatSCOMisabletodiscoverandmonitor.Iwoulddisabletheseedclassdiscoveriesforalladd-onmanagementpacks,soyouwillonlydiscoverandmonitortheOS,disks,CPU,etc…Thiswillnotrequireasmanyresources.
HelloKevin,
Iwouldliketounderstandmoreonthebelowpoints:
Upgradeto2019willimpactanyexistingManagementPacksandwilltheseworkpostupgradewithoutanyissues?Needyourvalidinputsandsupportingarticles.
WhatallbackupswecantakelikeManagementPacksetcbeforewestartupgrade.anyreferencearticles.?
AnyMPthatworkedinapreviousversionofSCOMupgrade-abletoSCOM2019shouldworkthesame.TherearenoschemachangestotheXML.
TheUpgradeguideismyrecommendedreadingfortheupgradeprocess,inourdocumentation.
HiKevin,
HowthelicensingstructureforSCOM2019is?IfwehaveprocuredlicenseforSCOM1801or1807.IsthesamelicensecanbeappliedonceupgradingtoSCOM2019?
IsthereanylicensestructurechangeforSCOM2019/SystemCenter2019
Iamnotalicensingexpert.However,generallyifyouhavesoftwareassuranceonSystemCenter,youcandeployanyversion.1801/1807*required*softwareassurance,soifyouwereproperlylicensedforthoseversions,movingtoSCOM2019isanon-issue.
HiKevin,
InoticedfromMicrosoft’sdocumentationonsupportedLinux/UnixOSandfoundoutthattheyhaveremovedthesupportforHP-UX!ItwasthereforSCOM1807butnotpresentforSCOM2019.Isthisintended?Ihaven’tdownloadedyettheMPforSCOM2019unix/linuxbutdoyouseeanyscxoromsagentforHP-UX?
https://docs.microsoft.com/en-us/system-center/scom/plan-supported-crossplat-os?view=sc-om-2019
Idon’tknowanyspecificsnothaveaccesstothosedecisions.MyconjecturewouldsayitlikelyhassomethingtodowithItaniumprocessorsbeingdiscontinuedbyIntel(whichwastheonlyplatformsupported)andmostflavorsbeingoutofsupportbyHPin2020.Butagain,that’sonlyaguess.Ifacustomerrequiredthissupport,theyshouldprobablykeepaSCOMmanagementgrouparoundwithSCOM2016whichisalongtermsupportedrelease.
InSCOM2019underMonitoringtab->MicrosoftAzurefolder->OtherAzureResourceInventory,theSubscriptionStatesays“NotMonitored”forSubscriptionIDsinmyenvironment.
Iwasabletoaddallthesubscriptionssuccessfullywithouterrors.
Whyisthesubscriptionstatereading“Notmonitored”?
HowcanItroubleshootthisinSCOM2019forAzuresubscriptionaddedsuccessfully?
AndunderMonitoringtab->Office365->ActiveAlerts==>gettinganalertwithandescription“Anerroroccurredwhilesendingtherequest.Endpointsmessage:Authorizationfailed”
PleaseadvicetowhereitwentwrongwhileconfiguringOffice365subscriptionandAzureinSCOM2019
HiKevin!Thisquestionmaynotfitin,butiwillgiveitatry.🙂IamwonderingifSCOM2019needsMSDTCconfiguredwhenthedatabasesrunsinaA/AclusteredSQL17environment?AsiunderstandMSDTCisonlyinvolvedinexplicitdistributedtransactionsbetweenmorethanonecomputer.IftheSCOMDBinstanceisrunningonSQL-node1andSCOM_DWDBinstanceandACSDBinstancearerunningontheotherSQLnode2,doweneedMSDTCconfiguredincaseslikethat.DoesSCOMhaveexplicitdistributedtransactionsbetweenmorethanonecomputer?
No,IamnotawareofanysuchrequirementsforMSDTCspecifictoSCOM.DoyoustillreallyusefailoverclustersinSQL2017?EveryoneIworkwithhastransitionedtoAlwaysOnthesedays.
ThankyouforanswertheMSDTCquestion.WellyepwerestillintheSQLOldSchoolhere😉
WearefacingissuewithSCOM2019WebconsolewherewhenwetrytoopentheDashboardlink,itthrowserror0x800700b7“Cannotaddduplicatecollectionentryoftype‘add’withuniquekeyattribute‘name’setto‘X-Content-Type-Options’.UnlikeSCOM1801wedonotfind“Webhost”folderunder“C:\ProgramFiles\MicrosoftSystemCenter\OperationsManager\WebConsole”.Pleaseadviseifanyfixavailable.
HiKevin,
Wearealsofacingthesameissue.IsSCOMdashboardURLisdeprecatedonSCOM2019andwecanaccesstheweb-consoleanddashboardusingthesameURL?
Ifyes,thenwehavesecondproblem.WearenotabletoviewtheTopology/DatacenterdashboardinSCOMwebconsolewhicharecreatedonSCOMmanagementconsole.
DoesSCOM2019workwiththeServicenow2016connector?AreyouawareofanythinginpipelineforofficialconnectortoServicenow?
HiKevin,Thanksforthisgreatarticle.IhaveonelittlequestionthatisnotansweredintheQ&A.
WearerunningSCOM1807,sowehavetoupgradeto2019becausetheSemi-AnnualCycleisending.BecauseourWindowsOS(2012R2)isnotsupportedanymore,wedecidedtoinstallnewserversinsteadofupgradingboththeOSandSCOM.
OurapproachisthatweaddournewserverstotheexcistingManagementGroup1by1,andthendeletetheolderMS.
Nowthequestionis,doIhavetoinstallthosenewserversasSCOM1807first,andthenupgradethemallatthesametime.OrcanIinstallthemasSCOM2019rightaway,andlaterdeleteourSCOM1807MS’s.Sotosummarizemyquestion,canSCOM1807andSCOM2019ManagementServersco-excistin1ManagementGroup.ThereasonwhyIhavemydoubtsisbecauseIdon’tknowwhatkindofDatabasechangeswillbemadeandifthiswillbeaproblemornot.
Thanksforyourreply,
Raoul
Youmustinstallthemas1807,thenstarttheupgrade.Iwouldinstallallthenewmanagementservers,thenshiftroles,thenremovetheoldmanagementservers.Ihaveachecklistwhichmighthelp:https://kevinholman.com/2016/02/03/checklist-removing-migrating-old-management-servers-to-new-ones/
Thanksfortheadvice!
Idon’tunderstand.ThedownloadlinkatthetopofthepagegoestoanEvaluationtype.Idon’twanttoevaluate.Iwanttoupgradedirectlyfrom1807to2019inplace.Isthatevaluationlinkthesame.exetoupgradealicensed1807?
Youshouldgetyourofficialmediafromanofficialsourcethen.ThereisalmostzeroMicrosoftlicensedsoftwareavailablefordownloadthatisnteval.Everycompanyhasaninternalsourceforgettingaccesstotheirlicensedsoftware.
HiKevin,
WearemanagingSCOMinfrastructurewith2000agents(IncludesLinuxOS)managedwith10ManagementServersandalsomonitoringnetworkdevices.Wearemovingon-premiseworkloadstoAzure.
Andwearein-needofmoving\MigratingSCOM2012R2toAzure.
Pleaseadvicethebestapproach&practicetobefollowedtoMigrateSCOM2012R2toAzureandalsoshareideas.
HiKevin,
WearecurrentlyonSCOM2007R2withWinOS2008R2/Win2012agentsreportingtohost,weareplanningonaupgradenearquick.whichversionwouldyourecommend.
Also,wewillberetiringalloftheWin2008OSserversandreplacedby2016WinOS.
Iwoulddoasimpleside-bysidemigrationtoanewSCOM2019environment.
Howeverthose2007R2agentsarenotupgradecompatible….soyouragentstrategywillbeinterestingtoautomate.
HiKevin,
Firstofall–thanksforyourblog.Yourarticlesovertheyearshavebeenaconstantsourceofhelpandknowledge.
We’vegotareasonablysmallenvironment(approx.160VM’s),andwe’vebeenrunningthefullSystemCentersuitesince2009/10–allversionsalongthewaysince2007.
Weupgradedto2019inthemiddleoflastyearand,doingitinabitofarush,ploughedaheadandworkedoutinstallationissuesaswewent.Anyhow–longstory–butI’venowgottimetogobackandtryandtidythingsupandonethingwehavehadproblemswithconstantlyisDPMcrashing/slownessetc–inpartbecauseduringtheinstallwecouldnotsharetheSSRS(2017)instancewithotherSCcomponents,andwithnowSSRSitonlyletsyouinstallasingleinstance,andhencewejustinstalledalocalSQLversionandSSRSforDPM(ontheDPMserver)->leadingtoalotoftheperformanceissues.
Lookingagainatitnow–itstillappearstobethesameissue.YoucanonlyinstallasingledefaultinstanceofSSRS2017onaserver,andbetweenthevariousSystemCentrecomponents(DPM,OM,CM)theredoesnotappeartobeanywaytoutiliseasharedSSRSinstallation–sotheonlyoptionappearstobetobuildmultipleVM’sjustforrunningSSRS.Inourcasewearenottooconcernedabouttheperformanceofthereportingservices,it’smoreapracticalityissueoftheadditionalresourcerequirements(CPU/RAMetc)andmaintainingmultipleserversforwhatwehavehadrunningonasingleVMhistorically(andperformancewasn’tanissue).
Soafterallthat,myquestionis–haveIgotthiswrongand/orisitpossibletogeteachoftheSSRSrequirementsfortheSystemCentersuiterunningonthesameVMwiththelatestversions?
Cheers
I’mnotsureweeversupportedsharingSSRS,anditiscertainlynotrecommendedinmostcases.EspeciallyforOperationsManager,asSCOMrequiresadedicatedSSRSdeployment,becauseweremovethebuiltinsecuritymodelforSSRSandreplaceitwithacustomizedsecurityextensiontomakeitintegratewithourconsoleandrolebasedaccess.IwouldrecommendeachcomponentofSSRSuseadedicatedserver,orinstallSSRSonyourexistingSQLserver.Forinstance,inSCOMforsmallerenvironments,IalwaysinstallSSRSonthesameSQLserverhostingtheOpsDBandDW.SQLstandardlicensingisincludedwithsystemcenter,sotheonlyrealTCOhereisaVM,ifyouareunwillingorunabletocolocateSSRSontheSQLserveritself.
HaveyouseenanythingsuggestingthatSQL2019mightbesupportedcurrentlyorsoon?
OperationsManager2019supportsSQL2019withCU8
Fixedarticle!
Kevin,loveyourarticles
Engineersneedtostopcomplainingaboutwhatdoesanddoesntwork.Again,readthedocumentationitwillanswerallyourquestionsandconcerns.Ifnot,Kevinwill.Ifyoudoyourduediligencebeforehandthisthreadwouldntbesolong.IreiteratetomyengineersandarchitectsREAD!READ!READ!itspartofthenatureofthefield.Ifyoucantcarveoutanhourtoreadandnotethenyouneedtoconsidertimemanagementandprioritization.Getlunch1dayaweek,sitatyourdeskandread.Itwillsaveyouaworldofheadachesandothersaswell.Neverstoplearning.Learnsomethingneweverydayorconsideranewfieldofwork🙂
HiKevin,
IalreadyhaveSQLServer2016butitishostedonWindowsServer2012R2.ThisissupportedasperdocumentationforSQLServer.
However,I’vereadsomethingsthatimplythisisnotsupportedbySCOM2019andthatIwillhavetoupgradethisSQLVMOSto2016minimum.Isthisthecase?
Thesupportedconfigurationishere:https://docs.microsoft.com/en-us/system-center/scom/system-requirements?view=sc-om-2019#software-requirements-for-operations-manager-components
WindowsServer2016isaminimumrequirementfortheOSforanySCOMserverroleperthedocumentabove,forSCOM2019.
HelloKevin,
Ifi’moptingforasidebysidemigration,Canidualhomelinuxagents?
Ihaveheardthatpeoplehavegottenthistowork,however,IhaveneverworkedwithitsoIdonotknow.
“AgenericerroroccurredinGDI+.”
Icantseemtofigureoutwhatiscausingthisissueand/orhowtoresolveit.
Seemslikeitshouldbeaprettysimplefixasitappearstobeapermissions-relatederror.
TheerrorappearsonlywhenIclickon‘Monitors’under“Authoring>ManagementPacks”
AdditionalInforation:
Application:OperationsManager
ApplicationVersion:10.19.10050.0
Severity:Error
Message:
System.Runtime.InteropServices.ExternalException(0x80004005):AgenericerroroccurredinGDI+.
atSystem.Drawing.Image.Save(Stringfilename,ImageCodecInfoencoder,EncoderParametersencoderParams)
atMicrosoft.EnterpriseManagement.Internal.UI.Authoring.Views.MonitorDetailsView.c__DisplayClass1.b__0(Objectparam0,ConsoleJobEventArgsparam1)
atMicrosoft.EnterpriseManagement.Mom.Internal.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponentcomponent,EventHandler`1job,Objectsender,ConsoleJobEventArgsargs)
HaveyouupdatedtoUR2?
Isthiswhenrunningtheconsoleonamanagementserver,oranytimeyouopenaconsoleanywhere?
HiKevin,IhavethesameissuethanAndy,andIreceivethat“GenericerrorinGDI+”whenIexecuteaGenericMicrosoftAvailabilityreportonaconsole(managementserverorPC),andIclickon“Downtimeperiods”.Itshowsthedataandmetricsbutthechartsimagefails.WehaveSCOM2012R2(7.1.10226.0).Weknowthatitisprettyoutdated,butitworkedfinebeforeandwegotthisissueaftermigrationofSQLservertoanotherone(sameversionbutcleaninstallationofSQLandSSRS).Couldyouhelpus?Thanks!!!
FromthedocsI’veseenonMicrosoft’ssiteforEndpointandConfigurationManager,itappearsthatMicrosoftisn’tsellinganynewlicensesanymoreforSCOM2019andonlypermitsittobeusedifpreviouslypurchased.Isthistrue.whatifapublicsectorsoftwareassurancecustomeralreadyhaslicensesforSCOMinuseandwanttodeployadditionalSCOMatdifferentsites?
HiKevin,
IsitstillpossibletouseSCOM2012or2016agentstomonitorWindows2008R2servers,connectingthemtoournewSCOM2019environment?
Thanks.
Yes.IgenerallyrecommendusingaSCOM2016agentasthatisthe“mostcurrent”.ButIhavetestedboth.
HiKevin,
I’musingSCOM2019,IknewthatSCOM2019issupportedwindowsserver2012R2,2012.HoweverIaddedwindowsserver2012R2,everythingisfine,stateishealthy,exceptWindowsOperatingSystemcolumngetstatus“NotMonitored”.Idon’tknowwhy.Canyouhelpmefixit?IhavesomewindowsOS2012R2cannotupgrade2016duetospecificservers.IalsoimportedMPlatestfrommicrosoftlink.
ThemostcommonreasonforthatisyouaremissingtheOperationsSystemManagementpackforWindowsServer2012/R2.https://www.microsoft.com/en-us/download/details.aspx?id=9296
Or,youhavetheMPimported,buthavenotwaitedlongenoughfortheOStobediscovered.
Or,thereisanissuewheretheMPdiscoveryisnotworkingorrunning.(veryrare)
Juststartedanewposition,workingoncleaningupanewsidebysideinstallationof2019.NoticedintheadminsectionthattheOperationsConsoleshavealltheold2012severslist\ed.The2012managementservershavebeendecommdbuttheDNSrecordisstillup,anychancethatistheproblem?theredoesn’tappeartobeanywaytoremovethemfromtheconsole.
Theremightbearemnantleftoverfromthem–dotheyshowupunder“AgentManaged”orunder“ManagementServers”viewinAdministration?Ifso–deletethem.
WerecentlyupdatedSCOM2019managementserverswithUR3,andweareinstallingawebconsoleonaseparateserver.Wegotanerrorduringinstallationonwebconsole“:Error:Themanagementserverisadifferentversionthanthecurrentsetupbuild.Pleaseuseadifferentmanagementserverorthecorrectversionofsetup.ServerVersion:10.19.10475.0”.Wecannotroll-backthemanagementserverssinceitisalreadyonproduction.Isthereawaytoinstallwebconsolewithoutcheckingtheversion?
ThisiscoveredinmyblogpostforUR3,intheKNOWNISSUESsection:
https://kevinholman.com/2021/03/31/ur3-for-scom-2019-step-by-step/
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