Municipality of Maastricht - Atos Unify

Atos Unify's OpenScape Voice, UC and Atos Unify OpenScape Contact Center ... speedy routing to the right person; Atos Unify OpenScape Mobile (OSMO) to make ... TheMunicipalityofMaastrichttakesacitizen-centeredapproachwithAtosUnify’sUCsolutions AtosUnify’sOpenScapeVoice,UCandAtosUnifyOpenScapeContactCenterEnterprisesolutionsenhanceMaastricht’scitizens’accesstomunicipalservices.NeighboringmunicipalitiesequallyenjoyitsadvantagesthroughitsSharedServicesCenter. TheTask WhenthemunicipalcouncilofMaastricht,theNetherlands,moveditsadministrativeofficestothebrandnewMosaeForumshoppingandofficecomplex,commentsaboutpooraccessibilityandresponsivenessbyitscivilservantsstartedtoarise–attractingsomenegativepressinthenews.Theoldmobilevoicesolutionoriginallyinstalledprovedinsufficienttoefficientlycopewiththecallloadneededforassistance.Manycallswereoftentransferredseveraltimes,creatingapoorcustomerserviceimageforthecouncil. The Solution Fullyredundant,geo-separatedAtosUnifyOpenScapeVoice AtosUnifyOpenScapeUCApplicationforquicker,moreefficientcollaboration AtosUnifyOpenScapeContactCenterEnterprisetoenhanceresponsivenessandassurespeedyroutingtotherightperson AtosUnifyOpenScapeMobile(OSMO)tomakeessentialfunctionalitiesavailableonmobiledevices AtosUnifyOpenScapeXpressionsforeasymessaging. The Benefits WithAtosUnify’sOpenScapeUC,themunicipalityhasgainedaneffectivecommunicationssystemthatformspartofthetrulycitizen-centeredapproachitisstrivingfor.Callsarenowquicklyreachingtherightpeople,resultinginhappiercitizens.Contactcenteragentsandotheremployeesalikehaveabetterviewofwhoisavailableinadepartment,socallscanbedirectedmoreefficientlyandcallinginvaincanbeavoided.Userfriendlinessassuresquickadoptionbyemployees. Maastricht’sSharedServicesCenteroffersneighboringmunicipalitiesthechancetoequallybenefitfromtheAtosUnifyOpenScapesolutions,asthesoftwareswitchboardcanbeplacedinthecloudandthe“pay-as-you-use”formulamakesiteasytoaddandremoveusersasneeded.Amajorbenefitfortheneighboringmunicipalitiesistheaccesstothemuchlargerback-officeofMaastricht,andtheabilitytoseewhichemployeesareavailableviatheUC“presence”feature. DownloadPDF InterestedinourSolutions?Wehaveastrongnetworkofpartnerswithvaryingspecialtiesandlocationsnearyou.Findapartner