Tips for Blocking/Allocating rooms for expected arrivals

Top ten Tips for Room blocking or room allocation for arrivals in hotels. Room allocation to be done as per the guest requested features. HomeHotelGlossaryTermsSiteMapSearchSitePrivacyPolicyContactUsTrainMyStaffSampleHotelSOP'sFrontOfficeSOPF&BServiceSOPHousekeepingSOPKitchenSOPBackOffice&OtherSOPFrontOfficeHousekeepingFoodAndBeverageKitchen/F&BProductionSalesandMarketingHR,Security&OthersHotelFormatsReportsFrontOfficeFrontOfficeHouseKeepingFoodAndBeverageJobDescriptionFrontOfficeHousekeepingFoodandBev.ServiceBackOffice&OthersSupportourworkbybecomingourPatron!LearnMoreHome ->TrainMyStaff ->FrontOfficeTipsforBlocking/AllocatingroomsforexpectedarrivalsRoomblockingisapartoftheguestpre-registrationactivity,Thiswillhelpplanthehoteltomeetspecialrequirementsofguestaswellasaproperroomallocationforthehotel. InSomehotelsthisprocessisdoneoneortwodaysinadvance. Althoughthereservationdepartmentmayblockthedesiredroomsinadvance,itistheresponsibilityofthefrontdesktoassignguestroomsasperthespecificrequirementmadebythematthetimeofreservation.Belowpointswillhelpyoutoarchiveaproperroomblocking.1)Printdetailedarrivallistforthenextday’sarrival.Whichshowsadditionalguestdetailslikearrivaldate,departuredate,roomtypebooked,roomrate,VIPstatus,previousnumberofstays,timeofarrival,gender,roomspecificfeatures(smoking/non-smoking),guestspecificfeatureetc.2)Blockroomsaccordingtothebookedroomtypeoftheguest.Iftheroomtypeisnotavailablethentrytoupgradeaccordingtotheavailabilityandhotelpolicy.3)Ifthereisaroomspecificrequestlikesmoking/non-smoking,awayfromelevatoretcthenlookforroomwhichismatchingthisrequirementandthenallocatetheroom.4)Ifyouareblockingaconnectingroom(roomwhichisdepartingandyouareblockingthesametoanotherarrivalfortheday)thenalwayscheckthearrivaltimeoftheguest.GiveenoughtimeforHKtopreparetheroomfornextarrival.5)TakespecialcarewhileblockingroomsforVIPguestsafterblockingtheroomyoumayputa‘Trace’orsendrequisitionvouchertootherdepartmentforplacingVIPamenitiesintheroom.IfthePMS/hotelssoftwarehasafeaturetosuperblocktheseroomsthenactivatethisfeature.Thiswillensurethatnootherfrontdeskstaffcande-blockandallocatethisroomforotherguest.6)Whileupgradingaguesttoahighercategoryyoumustalwaysconsiderhisnopreviousvisits,roomrate,importanceoftheclientifthebookingisfromcorporate,designationoftheguestetc.7)Forsingleladiesdonotblockainterconnectingroom,Alsoifyourhotelhasaseparateladiesfloor/roomsthenblockthose.8)Roomallocationhastobedoneasperthestatusofthereservationieconfirmed/guaranteedbookingstobeblockedfirst.Waitlisted/Tentativebookingscanbeblockedlater.9)Guestwithdisabilitiesmayneedroomsfittedtotheirspecialneeds,specialamenitiesorservicesrequiredatthetimeofreservation.Itisalwaysadvisabletosuperblocktheseroomswellinadvance.10)SomeFrequentguestmightbeveryparticularaboutspecificroomswhichtheyenjoymostandstayregularly.Tryandblockthisroomfortheseguests. FrontOfficeTrainingHotelStaffTrainingFrontDeskCheck-inGuestRoomGuestServicesPrevNextreportthisadreportthisadreportthisadreportthisadLatestFrontOfficeTrainingReservationScenario-Receiveacallnotdirectlyrelatedwithreservation.ReservationScenario-HandlingEnquiryForCriticalDatesFrontOfficeMagicWords,Phrases,GreetingsandCourtesyLanguageExamplesGuidelinesforHandlingCreditCardsHowtoHandleGuestRelationsinaCrisisSituation?LatestBackOfficeandOtherTrainingManagement-StepstoTakeWhenaGuestComplainsofFoodborneIllnessManagement-AchievingEnergySavingswithLightingControlSecurity-EstablishinganEffectiveGuestroomLockPolicyManagement-GeneralManager’sResponsibilitiesinaCrisisManagement-HotelGuidelinesforDealingwiththeMediaduringaCrisisLatestFood&BeverageTrainingBAR-ListofSmallToolsandEquipmentsUsedinHotelBARHowtoReduceSkipping(Nonpaying)guestinRestaurants?4TypesofF&BParStocks10TypesofTrolleyUsedinFoodandBeverageServiceRoomService/In-RoomDiningDepartmentLayoutorDesignLatestSOP'SSOP-FrontOffice-CreditCardAcceptanceInHotelSOP-FrontOffice-ProcessingCreditCardLateChargeSOP-Banquets-HowtosetupaCocktailTable?SOP-Housekeeping-HowtoVacuumAGuestRoomSOPFinanceandAccounting-PersonalCheckVerificationLatestHousekeepingTrainingTipsforSelectingperfectHotelUniformRoomAttendant/HousemaidsDailyDutiesListandWorkflow10MostCommonDryingMistakesHotelBedBugsTypesofHotelInRoomJacuzziLatestArticlesPurchaseOrder(PO)FormFormat-Hotels|ResortsBeverageConsumptionReport-F&B|Hotels|RestaurantsStandardRecipeCostingFormatForF&B|Hotels|RestaurantsBanquetEventStaffingGuideFormatSampleReservationScenario-Receiveacallnotdirectlyrelatedwithreservation.Since2012Setupmyhotel.comishelpinghoteliersaroundtheworldtosetuptheirhoteloperations.GetsampleStationery,Formats,HotelSOP's,StaffTrainingTips,JobDescriptionsandmore.SeeyouaroundandhappyHoteliering.QuickLinks©Setupmyhotel2022-Allrightsreserved.xx