Room Allocation In Hospitality Industry And Catering ...

Room allocation is one of the most complex and important tasks of guest registration activity. During advance booking or reservation confirmation, ... SlideShareusescookiestoimprovefunctionalityandperformance,andtoprovideyouwithrelevantadvertising.Ifyoucontinuebrowsingthesite,youagreetotheuseofcookiesonthiswebsite.SeeourUserAgreementandPrivacyPolicy. SlideShareusescookiestoimprovefunctionalityandperformance,andtoprovideyouwithrelevantadvertising.Ifyoucontinuebrowsingthesite,youagreetotheuseofcookiesonthiswebsite.SeeourPrivacyPolicyandUserAgreementfordetails. Upload Home Explore Login Signup Successfullyreportedthisslideshow. Activateyour30dayfreetrial tounlockunlimitedreading. RoomAllocationInHospitalityIndustryAndCateringManagement 1 Share cidroypaes • Jul.08,2018 • 1like • 2,270views DownloadNow Download NextSlideShares Youarereadingapreview. Activateyour30dayfreetrial tocontinuereading. ContinueforFree UpcomingSlideShare HotelNegotiation Loadingin…3 × Facebook Twitter LinkedIn Size(px) Starton ShowrelatedSlideSharesatend Share Email     Topclippedslide 1 1of19 RoomAllocationInHospitalityIndustryAndCateringManagement Jul.08,2018 • 1like • 2,270views 1 Share DownloadNow Download Downloadtoreadoffline Services Roomallocationisoneofthemostcomplexandimportanttasksofguestregistrationactivity.Duringadvancebookingorreservationconfirmation,onlyaroomtypeisbookedandaroomnumberisnotyetallocatedtotheguest....VIPandotherimportantguestsareallocatedroomsaccordingly. Readmore cidroypaes Follow Roomallocationisoneofthemostcomplexandimportanttasksofguestregistrationactivity.Duringadvancebookingorreservationconfirmation,onlyaroomtypeisbookedandaroomnumberisnotyetallocatedtotheguest....VIPandotherimportantguestsareallocatedroomsaccordingly. Readmore Services HotelNegotiation EventersbyPlanAheadEvents InternationalandDomesticPlanning,PackagingandPricingweek1 jay Managrment universityankit Functionsofreservation&porters Dr.SunilKumar FrontOfficeDepartmentDesignByAustin AustinNwayAyeMaung Hospitalityreport dlawrenzkyle Sushilmishra-121223142310-phpapp01 SushilMishraMA-HM,MA-JMC,M.Phil-HM,MBA-HM Frontofficemanagement GautamKumar ReservationProcedureinHotels,Amendment,Cancellation,Modes,Channels InstituteofHotelManagement,Hajipur,Patna,Bihar. RoomtariffinHotels InstituteofHotelManagement,Hajipur,Patna,Bihar. HotelNegotiation EventersbyPlanAheadEvents InternationalandDomesticPlanning,PackagingandPricingweek1 jay Managrment universityankit Functionsofreservation&porters Dr.SunilKumar FrontOfficeDepartmentDesignByAustin AustinNwayAyeMaung Hospitalityreport dlawrenzkyle Sushilmishra-121223142310-phpapp01 SushilMishraMA-HM,MA-JMC,M.Phil-HM,MBA-HM Frontofficemanagement GautamKumar ReservationProcedureinHotels,Amendment,Cancellation,Modes,Channels InstituteofHotelManagement,Hajipur,Patna,Bihar. RoomtariffinHotels InstituteofHotelManagement,Hajipur,Patna,Bihar. MoreRelatedContent YouMightAlsoLike FRONTOFFICEOPERATIONS MUMTAZULILYANIAZHAR 2ndsessionhotelrevenuemanagementbydinoleonandri DINOLEONANDRI ReservationofhotelRooms:Procedures(updatedonApril12,2021) InstituteofHotelManagement,Hajipur,Patna,Bihar. Arrival,registration,checkinProcedure(UpdatedVersionMay,2021) InstituteofHotelManagement,Hajipur,Patna,Bihar. 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PRESENTATIONON Hospitalityandcateringmanagement 2. ROOMALLOCATION CONCEPTOFNOSHOWS OVERSALES LATECANCELLATION 3. Roomallocationisapartoftheguest pre-registrationactivity,Thiswill helpplanthehoteltomeetspecial requirementsofguestaswellasa properroomallocationforthe hotel.InSomehotelsthisprocessis doneoneortwodaysinadvance. ROOMALLOCATION 4. •Althoughthereservationdepartment mayblockthedesiredroomsinadvance, itistheresponsibilityofthefrontdesk toassignguestroomsasperthespecific requirementmadebythematthetime ofreservation. 5. •Printdetailedarrivallistforthenext day’sarrival.Whichshowsadditional guestdetailslikearrivaldate,departure date,roomtypebooked,roomrate,VIP status,previousnumberofstays,timeof arrival,gender,roomspecificfeatures( smoking/non-smoking),guestspecific featureetc. 6. •Blockroomsaccordingtothebookedroom typeoftheguest.Iftheroomtypeisnot availablethentrytoupgradeaccordingto theavailabilityandhotelpolicy. •fthereisaroomspecificrequestlikesmoking /non-smoking,awayfromelevatoretcthen lookforroomwhichismatchingthis requirementandthenallocatetheroom. 7. •Ifyouareblockingaconnectingroom(room whichisdepartingandyouareblockingthe sametoanotherarrivalfortheday)then alwayscheckthearrivaltimeoftheguest. GiveenoughtimeforHKtopreparetheroom fornextarrival. 8. •Takespecialcarewhileblockingroomsfor VIPguestsafterblockingtheroomyoumay puta‘Trace’orsendrequisitionvoucherto otherdepartmentforplacingVIPamenities intheroom.IfthePMS/hotelssoftwarehas afeaturetosuperblocktheseroomsthen activatethisfeature.Thiswillensurethatno otherfrontdeskstaffcande-blockand allocatethisroomforotherguest. 9. •Whileupgradingaguesttoahigher categoryyoumustalwaysconsiderhisno previousvisits,roomrate,importanceofthe clientifthebookingisfromcorporate, designationoftheguestetc. •Forsingleladiesdonotblockainter connectingroom,Alsoifyourhotelhasa separateladiesfloor/roomsthenblock those. 10. •Roomallocationhastobedoneas perthestatusofthereservationi.e.. confirmed/guaranteedbookingsto beblockedfirst.Waitlisted/ Tentativebookingscanbeblocked later. 11. •Guestwithdisabilitiesmayneedroomsfitted totheirspecialneeds,specialamenitiesor servicesrequiredatthetimeofreservation.It isalwaysadvisabletosuperblockthese roomswellinadvance. •SomeFrequentguestmightbeveryparticular aboutspecificroomswhichtheyenjoymost andstayregularly.Tryandblockthisroom fortheseguests. 12. NOSHOWS/LATE CANCELLATION•Ifaguestfailstoarriveonacertaindatetofulfil abooking(asallsooftenhappens!)anddoes notcancel;thatdoesnotnecessarilymeanthe hotelwilllosemoney.No.Hotelscancover themselvesforthiseventualitybyintegrating intotheirpricingstructuresomethingcalleda No-Showfee.That'sright,intheHospitality Industry,apersonwhodoesnotarrivewhere andwhentheyshouldatahotelormotel,and makesnoexplanatorycontact,iscalledaNo- Show. 13. ExamplesofNo-Showpolicesatdifferenthotels: •HOTELINGENEVA: •IncaseofNo-Show,100percentofthefirstnightwillbe charged. •HOTELINVIETNAM: •Ifcancelledormodifiedafter7daysbeforedateofarrival, 50percentofthefirstnightwillbecharged.IncaseofNo- Show,100percentofthefirstnightwillbecharged. •HOTELINBARBADOS: •Ifcancelledormodifiedafter7daysbeforedateofarrival, 50percentoftheentirestaywillbecharged.IncaseofNo- Show,100percentoftheentirestaywillbecharged. 14. •Ultimately,whendealingwith No-Showsituations,such decisionsaredowntohotel management,whowill usuallysimplyrefertothe hotel'scancellationpolicy. 15. OVERSALES •Oversellingoroverbookingissaleofa volatilegoodorserviceinexcessofactual supply.Oversellingisacommonpracticein thetravelandlodgingindustry,inwhichitis expectedthatsomepeoplewillcancel.In telecommunications,sometimestheterm oversubscriptionispreferred. 16. •Duringtimesofhighdemand,hotel operationsalsopracticeoverbookingand applysimilarprocedurestothatoftheairline industryinwhichanequalorgreaterservice ofthatofwhichwasbookedmustbe providedtothecustomer,inthecaseofa hotel,moststateshavelawsrequiring accommodationstobeprovidedatan alternatehotelreferredtoasa"walk"in hotelterminology. Editor'sNotes CreditCidroyPaes 1like × KimBonita Dec.16,2021 Didyoutry⇒www.HelpWriting.net⇐?.Theyknowhowtodoanamazingessay,researchpapersordissertations. 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